System Support Specialist, HOA

Porch Group; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading software and insurance platform is looking for a System Support Specialist. The successful candidate will assist in maintaining system integrity through testing and auditing, ensuring high user experience standards. This is a fully remote position, providing opportunities for career growth with a focus on work-life balance. Candidates should have related experience in testing, strong analytical skills, and excellent communication abilities, with various training provided.

Servicios

Paid training

Work-life balance

Career growth opportunities

Formación

• 1 to 5 years of related experience in testing, auditing, and administration systems.
• Experience in User Acceptance Testing (UAT) and software testing.

Responsabilidades

• Create detailed test plan templates and document results.
• Conduct testing across multiple servers.
• Communicate errors and compliance updates to various departments.

Conocimientos

Testing

Auditing

Documentation

Analytical skills

Technical support

Educación

High school diploma or GED

Bachelor's degree

Descripción del empleo

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

providing the best services for homebuyers, led by advantaged underwriting in insurance, to protect the whole home.

As a leader in the home services software-as-a-service (SaaS) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

The future is bright for the Porch Group, and we’d love for you to be a part of it, as our Homeowners of America | System Support Specialist

THE POSITION

The System Support Specialist will assist the System Support Supervisor in presenting products accurately and professionally. This role involves testing, auditing, and implementing changes to our policy administration systems, which includes both a legacy system and a new system. The System Support Specialist ensures a high standard of user experience for both internal and external users and reports directly to the System Support Supervisor.

RESPONSIBILITIES

• Create detailed test plan templates, outlining requirements and documenting results.
• Conduct testing across multiple servers, including development, cycle, staging, and live environments.
• Communicate errors, compliance updates, and upcoming changes to various departments.
• Balance workload across multiple policy administration systems.

WHAT TO EXPECT

• Quick recruitment process through video calls.
• Pay rate: An offer will be extended according to your experience.
• Training: paid initial training, as well as ongoing training to help you develop in your role and career.
• Career path: this is only the beginning! We offer real opportunities for career growth as our team keeps on growing!
• Support: You’re working from home, but not alone! Your team is available in real-time to help you be successful!
• Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic! Spend more time at home, where your family needs you!

REQUIREMENTS

• 1 to 5 years of related training or experience in testing, auditing, and administration systems, or an equivalent combination of education and experience.
• High school diploma or general education degree (GED) required; Bachelor's degree preferred.
• Experience in User Acceptance Testing (UAT) and software testing

NICE TO HAVE

• Experience with Property and Casualty insurance
• Solid understanding of Sarbanes-Oxley (SOX) compliance

ADDITIONAL REQUIREMENTS

• High proficiency in English. Effective written and verbal communication skills.
• Strong analytical skills for gathering and analyzing information.
• Ability to manage confidential information with discretion.
• Excellent documentation skills, both clear and concise.
• Strong planning and organizational skills.
• Ability to adapt and excel in a fast-paced work environment.
• Demonstrates accuracy, thoroughness, and attention to detail.
• Exhibits strong ethics and integrity.
• Proven team player with a positive attitude.
• Self-motivated with a desire to succeed.
• Ability to provide technical support and troubleshooting
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.
• Equipment: a laptop (or a desktop computer) and an internet connection that meet our minimum requirements.

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.