Sustaining Operations Engineer

Canonical; Ciudad de México; A distancia; MXN 1.479.563 - 1.849.454; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Distributed work environment

Personal learning and development budget of USD 2,000

Annual compensation review

Recognition rewards

Maternity and paternity leave

Descripción de la vacante

A global software company is seeking a Sustaining Operations Engineer to work in a fast-paced Linux-based environment. Responsibilities include resolving complex customer issues related to Ubuntu, OpenStack, Ceph, and Kubernetes, with a focus on maintaining relationships within the company. Candidates should possess strong troubleshooting skills, particularly with advanced Linux systems, and have the willingness to travel for team-related events.

Formación

• Professional experience troubleshooting advanced Linux issues.
• Ability to troubleshoot with gdb, pdb, tcpdump or other tools.
• Willingness to travel up to 4 times a year for internal events.

Responsabilidades

• Resolve complex customer problems related to Ubuntu, OpenStack, Ceph and/or Kubernetes.
• Maintain close relationships with Canonical’s field, support and product engineering teams.
• Participate in upstream communities and debug issues.

Conocimientos

Troubleshooting advanced Linux issues

Experience with Linux, LXD, OpenStack, Ceph, or Kubernetes

Debugging with Python, Go, C, or C++ on Linux

Familiarity with git source-code repositories

Educación

Background in Computer Science or STEM

Exceptional academic track record

Herramientas

gdb

tcpdump

Descripción del empleo

Sustaining Operations Engineer

Join Canonical as a Sustaining Operations Engineer and work in a fast‑paced engineering environment in Linux‑based software‑defined infrastructure. Covering all layers of the stack – bare metal, virtualization (KVM), containerization (Docker & LXC/LXD), storage (Ceph, Linux filesystems), networking (OVS, OVN, Core networking), OpenStack, Kubernetes, and open‑source applications running on top of them.

Location: Globally remote.

Responsibilities

• Resolve complex customer problems related to Ubuntu, OpenStack, Ceph and/or Kubernetes.
• Maintain close relationships with Canonical’s field, support and product engineering teams.
• Participate in upstream communities, debug issues, propose workarounds and liaise with Software Engineers on producing patches.
• Demonstrate good judgment in technical methods and techniques.
• Prioritize work and manage time effectively against priorities.
• Participate in team activities to improve processes, tools, and documentation.
• Maintain clear, technical and concise communications.
• Participate in a regular weekend working rotation.
• Provide subject‑matter expertise as the final point of escalation on operational issues.
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences.

Qualifications

• Professional experience troubleshooting advanced Linux issues.
• Background in Computer Science, STEM or similar.
• Exceptionally strong experience with either Linux, LXD, OpenStack, Ceph or Kubernetes.
• Strong debugging experience with Python, Go, C or C++ on Linux.
• Ability to troubleshoot with gdb, pdb, tcpdump or other tools.
• Familiarity with git source‑code repositories and branches.
• Exceptional academic track record from high school and preferably university.
• Willingness to travel up to 4 times a year for internal events.

Additional Skills That You Might Also Bring

• You love technology and working with brilliant people.
• You are curious, flexible, articulate, and accountable.
• You value soft skills and are passionate, enterprising, thoughtful, and self‑motivated.
• You have interest in, and experience with most of the following:
  Ubuntu Linux (kernel or userspace), Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, PostgreSQL, MongoDB, Debian packaging, distributed systems.

Benefits

• Distributed work environment with twice‑yearly team sprints in person – we’ve been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Employee Assistance Programme.
• Opportunity to travel to new locations to meet colleagues from your team and others.
• Priority Pass for travel and travel upgrades for long‑haul company events.

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Engineering and Information Technology. Industries: Software Development.