Software Support Engineer

Canonical; Ciudad de México; A distancia; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Personal learning and development budget of USD 2,000 per year

Distributed work environment

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme & Wellness Platform

Descripción de la vacante

A leading open source software company is seeking a Software Support Engineer to resolve complex Ubuntu issues and support enterprise customers. This remote role requires a strong background in Linux and open-source software. Ideal candidates possess experience with programming in languages such as Python or C++. The role offers unique benefits including a personal development budget and the opportunity for international travel. Enjoy working with a team that promotes innovation and excellence in technology.

Formación

• An exceptional academic track record.
• Experience with Linux and open-source software.
• Willingness to travel up to four times a year for internal events.

Responsabilidades

• Resolve complex customer problems related to Ubuntu and other open-source software.
• Maintain relationships with field, support, and product engineering teams.
• Develop bug fixes and backport patches.

Conocimientos

Experience with Linux and open-source software

Proficient in Python, Go, C or C++

Ability to troubleshoot complex issues

Educación

Background in Computer Science, STEM or similar

Descripción del empleo

Join to apply for the Software Support Engineer role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1,200+ colleagues in 75+ countries and very few office‑based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder‑led, profitable, and growing.

We are hiring a Software Support Engineer to work in a dynamic and exciting engineering role in Linux‑based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux file systems), networking (OVS, OVN and core networking), OpenStack, Kubernetes and the open‑source applications running on top of them. It will challenge you to show the breadth of your engineering skills and work on almost any aspect of Ubuntu and the open‑source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open‑source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions, you will enjoy working with some of the best people in the industry.

This role deals with critical issues in the open‑source stack that require upstream bug fixes. Our engineers work productively at any level of the stack, including the kernel and in a wide range of languages, to understand and address software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

Location: This is a remote role; we have teams in all time zones.

Responsibilities

• Resolve complex customer problems related to Ubuntu, kernel, Ceph, OpenStack, or Kubernetes and other open‑source software
• Maintain a close working relationship with Canonical's Field, Support and product engineering teams
• Participate in upstream communities
• Develop bug fixes, backport patches, and work with upstream for inclusion
• Review code produced by other engineers
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

Qualifications

• An exceptional academic track record
• Background in Computer Science, STEM or similar
• Experience with Linux and open‑source software
• Experience with at least one of Python, Go, C or C++ on Linux
• A drive to learn unfamiliar technology and deep‑dive difficult issues
• Willingness to travel up to four times a year for internal events

Nice‑to‑have skills

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self‑motivated
• You have interest in, or willingness to learn about any of the following: Ubuntu kernel or user‑space, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, distributed systems

Benefits

• Distributed work environment with twice‑yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long‑haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Equal Opportunity Employer

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.