Sustainability & Climate Client Service Specialist

MSCI; Monterrey; Presencial; USD 50,000 - 90,000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Sustainability & Climate Client Service Specialist, where you'll leverage your expertise to support clients in navigating complex sustainability challenges. This role emphasizes building strong client relationships, delivering tailored product training, and contributing to innovative solutions that enhance client satisfaction. You'll be part of a dynamic team that values collaboration and creativity, working in a culture that fosters performance and professional growth. If you're passionate about sustainability and client service, this opportunity offers a chance to make a real impact in the financial services sector.

Servicios

Transparent compensation schemes

Flexible working arrangements

Advanced technology

Collaborative workspaces

Global Orientation program

Access to Learning@MSCI platform

Multi-directional career paths

Employee Resource Groups

Formación

• 5+ years of experience in Financial Services with strong analytical skills.
• Undergraduate degree in finance or related field is required.

Responsabilidades

• Achieve high client retention rates and increase productivity.
• Deliver client education and product training effectively.
• Become a trusted advisor by identifying solutions that create value.

Conocimientos

Excellent English communication skills

Analytic skills

Quantitative skills

Problem-solving skills

Client exposure experience

Teamwork

Organizational skills

Commercial orientation

Ability to articulate complex concepts

Educación

Undergraduate degree in finance, economics, statistics, mathematics, industrial engineering, chemical engineering, or sustainability

CFA or MBA

Descripción del empleo

Your Team Responsibilities

We are currently seeking an experienced Sustainability & Climate Client Service Specialist to join our Client Coverage organization in Monterrey. The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on MSCI’s Sustainability & Climate products. The Sustainability & Climate CS Specialist will strive to become a product and client type expert within the Sustainability & Climate Client Service group. He/ she will work closely with account managers to develop and maintain client relationships and will be dedicated to specific client accounts. Client contact is primarily via telephone and email, but occasional traveling may be required for on-site presentations or training.

Your Key Responsibilities

• Key contributor to growth by achieving high client retention rates and increasing productivity.
• Understand Sustainability & Climate clients’ investment process, needs and use cases to provide premium service to assigned accounts.
• Develop an in-depth knowledge of the Sustainability & Climate data processing within each team of the covered clients.
• Gather information on how competitors’ data flows within the various teams of assigned clients.
• Communicate client data management process and use case within the organization.
• Contribute to the account management function by ensuring relevant Sustainability & Climate product and Research information is shared with clients.
• Responsible for delivering client education and product training.
• Answer detailed client inquiries about MSCI Sustainability & Climate products and methodology.
• Become a Trusted Advisor by applying both product and client expertise to pro-actively identify solutions/product usage that create value for the client – hence contributing directly to up-selling and cross-selling opportunities.
• Provide thought-leadership by sharing best practices within the client community, and leading workshops and seminars.
• Create novel analysis that highlights the benefits of our products to current users to encourage deeper use.
• Work closely with account managers and sales support teams during product implementation and onboarding of new Sustainability & Climate clients.

Your Skills and Experience That Will Help You Excel

• Undergraduate degree in finance, economics, statistics, mathematics, industrial engineers, chemical engineers, or sustainability field.
• Excellent English communication skills (verbal and written).
• CFA, MBA, or equivalent degrees is a plus.
• Minimum of 5+ years of relevant work experience in Financial Services.
• Deep understanding of international financial institutions and global financial markets.
• Strong analytic, quantitative, and problem-solving skills.
• A self-starter and highly motivated, ability to work individually and within a team.
• Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients.
• Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines.
• Track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities.
• Teamwork, ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of function or location.
• Ability to develop value-added contributions to both internal and external clients.
• Strong commercial orientation and business vision.
• Client exposure experience is desired. Excellent interpersonal skills.
• Track record of challenging self and others to anticipate future Sustainability & Climate trends and creatively capitalize on opportunities.

About MSCI

What We Offer You

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
• Flexible working arrangements, advanced technology, and collaborative workspaces.
• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
• We actively nurture an environment that builds a sense of inclusion, belonging and connection, including eight Employee Resource Groups.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email [e-mail] and indicate the specifics of the assistance needed.

To All Recruitment Agencies

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