Global Audio Platform Support Engineer

Audible; Ciudad de México; Vor Ort; MXN 400.000 - 600.000; Vollzeit

Zusammenfassung

Audible is seeking a dynamic Support Engineer to join a growing team. You will become a subject matter expert on services, provide proactive support, and collaborate with development teams to resolve complex issues.

You’ll read code, apply approved fixes, and mentor peers while improving documentation and tooling to enhance service performance. This role emphasizes customer focus, problem solving, and the ability to communicate technical concepts to diverse audiences, supporting Audible’s

Qualifikationen

• 2+ years of development or technical support experience.
• Experience troubleshooting and debugging technical systems or development/technical support experience.

Aufgaben

• Become a subject matter expert on one or more services.
• Provide support activities and work with development teams to improve service support.
• Operate with guidance from management and drive issues to resolution.
• Read and understand complex application code and implement approved fixes.
• Mentor other Support Engineers and contribute to training and documentation.
• Create and improve support documentation and runbooks.
• Perform code builds and deployments and communicate status during deployments.
• Develop metrics to measure support success and service performance.
• Contribute to operational policies and procedures and participate in planning.

Kenntnisse

Troubleshooting

Java programming

Linux

Customer focus

Jobbeschreibung

Audible is seeking a dynamic Support Engineer to join a growing team. You will become a subject matter expert on services, provide proactive support, and collaborate with development teams to resolve complex issues.

You’ll read code, apply approved fixes, and mentor peers while improving documentation and tooling to enhance service performance. This role emphasizes customer focus, problem solving, and the ability to communicate technical concepts to diverse audiences, supporting Audible’s