Support Engineer (Hardware Test)

North American Production Sharing, Inc.; Tijuana; On-site; MXN 420,000 - 600,000; Full time

Job summary

North American Production Sharing, Inc. is seeking a Support Engineer in Tijuana to contribute to product improvement and sustain development life cycle stages. You will work with engineers to troubleshoot, diagnose, and resolve system issues, while growing in the engineering space.

The role emphasizes learning and collaboration in a global semiconductor environment, with opportunities to engage with leadership and advance technical skills in hardware, software, and RF domains.

Qualifications

• Bachelor's degree or equivalent with related work experience in support engineering or engineering field.
• Experience in digital HW, SW and/or analog RF troubleshooting and debugging is preferred.
• Leadership experience or exposure to senior leadership interactions is valued.

Responsibilities

• Performs organizational, low-level debug, development, and test support tasks; modifies electronic parts, software, systems or circuitry.
• Provides layout and design support for engineers and recommendations for small projects.
• Installs, upgrades, configures, and operates company products and/or components; monitors performance and analyzes failures.
• Gathers data from multiple sources to understand specifications and execute tasks.
• Collaborates across teams to complete project work and meet deadlines.

Education

Bachelor's degree and 1+ year of Support Engineering or related work experience

Associate's degree and 2+ years of Support Engineering or related work experience

High School Diploma or equivalent and 3+ years of Support Engineering or related work experience

Bachelor's degree in Computer Science, Mathematics, Electrical Engineering, Electronic Engineering, or related field

Certification in Electronics or related area

Military experience or training in electronics field (Rank E5+ 1 year)

Tools

Electronics lab equipment

Job description

This position is to work with a global leader company in the design and development of advanced semiconductors, responsible for architectures and platforms that form the core of some of the most innovative devices on the market. Its silicon engineering drives solutions that deliver high performance, energy efficiency, and intelligent integration, complemented by a key role in advancing modern telecommunications through next-generation wireless connectivity technologies. Its solutions are integrated into billions of devices worldwide, offering an ideal professional environment for talent seeking technological impact, innovation, and growth within a global context.

As a Support Engineer, you will significantly contribute to our product improvement and work with other Engineers to sustain aspects of our product development life cycle. Support Engineers will also play a critical role in resolving technical system issues that promote product reliability. You will have endless opportunities to learn and grow in the Engineering development space.

Minimum Qualifications:

• Bachelor's degree and 1+ year of Support Engineering or related work experience.
• OR Associate's degree and 2+ years of Support Engineering or related work experience.
• OR High School Diploma or equivalent and 3+ years of Support Engineering or related work experience.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Mathematics, Electrical Engineering, Electronic Engineering, or related field.
• Certification in Electronics or related area.
• Military experience or training in electronics field (Rank E5+ 1 year).
• 3+ years of experience with digital HW, SW, and/or analog RF troubleshooting and debugging.
• 3+ years of experience in a lab environment.
• 1+ year in a leadership role with or without direct reports.
• 1+ year of work experience in a role requiring interaction with senior leadership (e.g., Director level and above).

Principal Duties and Responsibilities:

• Performs organizational, low-level debug, development, and process and/or product test support tasks. Executes modifications and revisions of electronic parts, software, system, components or circuitry.
• Provides layout and design support for engineers and recommendations for small projects.
• Installs, upgrades, configures, and helps operate company products and/or components based on specifications, tolerances and reliability. Monitors product performance and analyzes failures or malfunctions.
• Gathers and integrates data and information from multiple sources and stakeholders to understand specifications and execute tasks.
• Collaborates with individuals inside own team and across other teams to complete project work and executes individual project priorities, deadlines, and deliverables.