Support Engineer (GCP) Senior

Global Delivery Center Capgemini; Aguascalientes; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading global technology firm in Aguascalientes is seeking a Support Engineer with expertise in Google Cloud Platform (GCP). This role involves designing and implementing cloud solutions, troubleshooting incidents, and collaborating with global teams to ensure efficient operations. Ideal candidates possess strong technical knowledge of GCP services and have experience with DevOps practices. The firm offers excellent compensation, a collaborative work environment, and opportunities for growth.

Servicios

Excellent compensation and benefits

Career path and training opportunities

Engaging and challenging projects

Open and effective management

Formación

• Advanced technical knowledge in Google Cloud Platform (GCP).
• Hands-on experience with cloud solutions.
• Ability to solve complex problems.

Responsabilidades

• Identify root causes of technical issues and collaborate with teams for solutions.
• Troubleshoot and resolve incidents related to cloud applications.
• Design and implement cloud solutions using GCP services.

Conocimientos

GCP services including GKE

DevOps practices

Infrastructure as code tools like Terraform

Scripting or automation

Technical support experience

Descripción del empleo

We are looking for a Support Engineer with Google Cloud Platform (GCP) with strong technical expertise and collaborative skills to design, implement, and maintain scalable, secure, and efficient cloud solutions. This role requires advanced technical knowledge, hands-on experience with GCP, and the ability to solve complex problems in enterprise environments.

Key Responsibilities

Experience with GCP services including GKE, Cloud Dataproc, Cloud Monitoring, Cloud Logging, and Cloud Composer for deployment, data processing, monitoring, and orchestration

Implementation of DevOps practices and CI/CD pipelines using tools like Cloud Build or Jenkins across multiple environments such as dev, QA, and production

Use of infrastructure as code tools like Terraform to manage and provision cloud resources efficiently

Technical support experience for enterprise cloud applications including incident resolution and collaboration with global teams at L1, L2, or L3 levels

Configuration of monitoring, alerting, and observability tools to detect and respond to issues in cloud environments

GCP certifications and use of scripting or automation to resolve incidents and optimize operational workflows

Responsibilities

Identify root causes of technical issues and collaborate with development teams to implement effective solutions

Troubleshoot and resolve incidents related to cloud and data-driven applications across environments

Work with global support teams to ensure timely and comprehensive incident resolution

Design and implement cloud solutions using GCP services aligned with business needs

Optimize application performance, enhance security, and contribute to successful cloud project delivery

Apply best practices in cloud architecture, continuous integration, and deployment processes

What you will love about working with us:

At Capgemini Engineering we’re always looking ahead. We reimagine possibilities, and we innovate with technology to bring ideas to life.

We encourage flexibility in how, when, and where people get their work done, allowing a better work-life balance, and greater empowerment. They partner with their managers to find an arrangement that works best for their role and their circumstances.

We offer game-changing programs to accelerate the growth of our people and the development of their expertise.

What you need to know about what we offer:

Excellent compensation and benefits

Career path, trainings and real growth opportunities

Engaging and challenging projects.

Excellent work environment and culture.

Open and Effective management.

Highly professional and collaborative teams.

About Capgemini Group

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.