Support Engineer, Digital and Emerging Payments

Amazon; Ciudad de México; Presencial; USD 25,000 - 35,000; Jornada completa

Descripción de la vacante

A leading technology company in Mexico City is seeking a Support Engineer to enhance payment experiences for customers. This role involves troubleshooting, mentoring junior engineers, and managing support for payment products. Ideal candidates have a background in software development, technical support, and a degree in Computer Science. The position offers an opportunity to significantly influence innovative payment solutions.

Formación

• 2+ years of software development or technical support experience.
• Experience troubleshooting and debugging technical systems.
• Proven track record in working on enterprise level large scale n-tier applications.

Responsabilidades

• Provide support of incoming tickets with extensive troubleshooting.
• Work on operations and maintenance driven coding projects.
• Software deployment support in staging and production environments.

Conocimientos

Software development

Technical support

Troubleshooting

Scripting

Unix

Educación

B.E. in Computer Science or related field

Herramientas

AWS technologies

Java

Python

Descripción del empleo

Description

The Amazon Digital and Emerging Payments Team’s (DEP) vision is to delight our customers with the best payment experience in the world! To achieve this vision, we are in search of a talented Support Engineer who is customer obsessed and is focused on delivering first class quality products to our customers. Our team takes a world view of payments for all of Amazon and builds highly customized and seamless payment experiences for our global customers. Our back-end systems are always available and guarantee that our customers' orders are never lost and always processed even when downstream services are down.

The Support Engineer will play a key role in the DEP team, primarily supporting Amazon's Mexico Payments Products. This role offers exciting challenges and the opportunity to influence and drive a growing payments area.

A Support Engineer in DEP leads their supporting engineering team in identifying opportunities to innovate based on tickets that the team receives. They mentor and coach junior support engineers. They assist their manager in maintaining the productivity levels of their team through automation and refinement of processes

This is a great opportunity to get on the ground floor of a team being setup to step change the customer experience in payments. Don't let it pass by!

Key job responsibilities

• Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services

• Work on operations and maintenance driven coding projects, primarily in Java, python, or shell scripts, and AWS technologies

• Software deployment support in staging and production environments

• Develop tools to aid operations and maintenance

• System and Support status reporting

• Ownership of support for one or more payment products or components

• Customer notification and workflow coordination and follow-up to maintain service level agreements

• Work with dev team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

Basic Qualifications

• 2+ years of software development, or 2+ years of technical support experience

• Experience troubleshooting and debugging technical systems

• Experience in Unix

• Experience scripting in modern program languages

• Proven track record in working on enterprise level large scale n-tier applications

Preferred Qualifications

• Knowledge of web services, distributed systems, and web application development

• Experience troubleshooting & maintaining hardware & software RAID

• Experience with REST web services, XML, JSON

• B.E. in Computer Science or a related field.

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