Support Engineer 1

Support Engineer

Overview:

• Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”.

• Seeking an astute individual that has a strong techno-functional foundation to support BY WMS Solutions.

Scope:

• Core responsibilities include WMS support for SaaS accounts hosted in cloud native (we use Azure).

• The team currently comprises 300+ global associates across North America, Europe, India/LATAM (COE), and APAC and is expected to grow rapidly.

What you’ll do:

1. Work with cross-functional teams including Product Development, Consulting, and Cloud services.
2. Demonstrate a sense of urgency and proactiveness to get problems resolved.
3. This position may require working during weekends.
4. This position may require 24x7/Weekend coverage and response to systems alerts during 'on-call' periods.
5. Provide excellent customer experience and solution support to BY customers with ownership, proactive and innovative approach.
6. Passionately collaborate and engage within and beyond the team with empathy.
7. Consistently demonstrate customer centricity and a relentless attitude to innovate through teamwork.
8. Add value by developing knowledge articles as well as working on operational improvements.

What we are looking for:

1. Bachelor’s degree and 2 to 4 years of experience in IT preferred WMS Product Support.
2. Must have effective oral and written communication skills and the ability to work successfully with internal and external stakeholders.
3. Basic understanding of network concepts.
4. Understanding of file transfer protocols.
5. Understanding of API concepts.
6. Intermediate in Windows and Linux.
7. Understanding of mission-critical systems concept.
8. Builds and demonstrates basic competency in product and domain, Azure & relevant tools and technologies, solution architecture, etc.
9. Basic understanding of Customer business and processes.
10. Intermediate in MS Excel.
11. Basic Knowledge of PL/SQL.
12. Ability to follow SOP.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.