Support Analyst (24/7) – Mexico

RELEX Solutions; Santiago de Querétaro; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

RELEX Solutions, a global leader in optimizing retailer operations, is expanding in Querétaro, Mexico. Join as an Application Support Analyst, providing essential software support and monitoring systems. This full-time role values collaboration and fosters an inclusive culture for professional growth.

Formación

• Bachelor's degree or equivalent experience in Information Systems, Computer Science or a related field.
• Good written and verbal English skills.
• Experience with ticketing systems like Jira or ServiceNow.

Responsabilidades

• Provide software support for global customers in production environments.
• Monitor software and hardware infrastructure, responding to alerts.
• Perform system administration tasks and maintain SaaS services.

Conocimientos

Basic skills in Linux/Unix

Knowledge of databases

Good written and verbal communication skills in English

Experience with ticketing systems

Educación

Bachelor's degree in Information Systems or Computer Science

1-2 years of experience in related fields

Descripción del empleo

As we are a global company, and English is our primary business language, we kindly ask that all applications (CVs/resumes and cover letters) be submitted in English.

We’re RELEX Solutions, a fast-growing and market-leading company helping retailers and consumer brands optimize their planning and operations through smart, data-driven technology. Founded in Europe, we’ve expanded globally with offices across Europe, the Americas, and Asia-Pacific - and now, we’re excited to grow our presence in Mexico. With our advanced forecasting and optimization tools, we help the world’s leading businesses work more efficiently, waste less, and stay ahead in a rapidly changing world.

As part of our continued growth in the Americas, we’re opening a new Support site in Querétaro, Mexico – and we’re looking for Application Support Analysts. You’ll join the 24/7 Support team of 20+ people, who will help you succeed in your new role. The team handles 1st level support for our customers and internal requests. This is a full-time position with a permanent contract, including shift work starting at 7 AM local time. Applicants must already be located in Querétaro and have the right to work full-time.

What you’ll be doing:

• Providing software support for global customers facing issues in their production environments
• Monitoring software and hardware infrastructure and responding to alerts promptly
• Performing system administration tasks like analyzing disk space, server load, memory usage, and server maintenance
• Maintaining SaaS services, including setting up, refreshing, and upgrading RELEX software environments
• Handling Application Support Requests such as missing data, scheduled run issues, and application performance problems

What we're looking for:

• Bachelor's degree or 1-2 years of experience in Information Systems, Computer Science, or related fields
• Basic skills in Linux/Unix
• Knowledge of databases and version control systems
• Good written and verbal communication skills in English
• Experience with ticketing systems (Jira, ServiceNow, etc.)

Preferred qualifications:

• Additional language skills, especially Spanish or Portuguese
• Scripting skills in Shell, Python, Ruby, or similar
• Experience in IT support or customer service
• Strong troubleshooting and diagnostics skills
• Networking knowledge
• Experience with cloud or hosted environments

At RELEX, we value collaboration, respect, and flexibility. Join us as we build our new support hub in Mexico, helping shape our support capabilities from the ground up. We foster an inclusive culture that encourages innovation and supports your professional and personal growth. Whether collaborating globally or balancing work and life, life at RELEX is about making a difference while enjoying the journey. What difference will you make?