Customer Operations Advisor (COA) - Supply Chain Customer Operations & Logistics

HP; Tlaquepaque; Presencial; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Customer Operations professional to enhance their US Customer Operations Indirect team. In this role, you will be the vital link between customers and the company, ensuring seamless order execution and exceptional service. With a focus on problem-solving and collaboration, you will engage with various teams to resolve operational challenges and optimize processes. Your strong communication skills will be essential as you manage customer accounts and contribute to the overall success of the supply chain operations. If you're ready to make a significant impact in a dynamic environment, this opportunity is for you.

Formación

• University degree or equivalent experience required.
• 2-4 years in supply chain, customer service, or financial management.

Responsabilidades

• Act as first point of contact for customer accounts on operational matters.
• Ensure orders meet service level agreements and customer experience.
• Resolve operational issues and optimize processes.

Conocimientos

Strong communication skills

Problem-solving skills

Analytical skills

MS Excel

Supply Chain operations knowledge

Teamwork and collaboration

Educación

First level university degree

2-4 years of related experience

Herramientas

S4 Knowledge

MS Excel

Descripción del empleo

Supply Chain Customer Operations & Logistics

Description -

Job description:
This is a Customer Operations role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HP's financial objectives.

• Responsibilities:
  • Acts as a first point of contact for regular, on-going customer accounts and some "top tier" customers, on daily operational matters.
  • Ensure orders are executed to meet service level agreement and supply chain requirements to deliver exceptional customer experience.
  • Resolve operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).
  • Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
  • Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
  • Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
  • Represents team as a subject matter expert on internal processes to other functions and organizations.
  • Accountable for order execution and backlog management; orders processed effectively and efficiently; ship and deliver per business and partner expectations, including shipment track and trace to delivery.
  • Responsible for Total Order to Cash Cycle (Order entry to Invoicing)
  • Utilize track-n-trace as a competitive advantage to meet customer RDD requirements.
  • Customer Facing
  • Partner with Contracts/GTS/Credit/SC and Logistics to meet/exceed customer requirements.
  • OM Compliance- SOX, SAB101, SOD, Records Retention

• Education and Experience Required:
  • First level university degree or equivalent experience.
  • Typically, 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).
• Knowledge and Skills:
  • Strong communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required.
  • Intermediate understanding of moderately complex internal operational issues.
  • S4 Knowledge is desired.
  • Advanced MS Excel knowledge is required
  • Developed problem-solving and analytical skills.
  • Broad knowledge of the end-to-end process of Supply Chain operations.
  • Developing knowledge of local legal compliance issues.
  • Demonstrated teamwork and collaboration skills.
  • Ability to structure and apply developed organizational skills to manage daily operational issues.

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.