Supervisor, Human Resources I - On Site Hermosillo

The Results Companies; Hermosillo; Presencial; MXN 300,000 - 480,000; Jornada completa

Descripción de la vacante

A leading company in customer experience, The Results Companies, seeks a Human Resources Supervisor to enhance employee satisfaction and ensure compliance. This role requires a Bachelor's in Human Resource Management and 3+ years of experience. Join a dynamic environment committed to excellence and inclusivity.

Formación

• 3+ years of HR experience related to employment and labor law.
• Proficient in Microsoft Office and HRIS systems.
• Experience in a call center or fast-paced environment is preferred.

Responsabilidades

• Maintain employment records using HR management systems.
• Facilitate onboarding processes for new hires.
• Investigate employee relations issues and provide recommendations.

Conocimientos

Coaching

Counseling

Employee Relations

Discretion and Judgment

Compliance Knowledge

Educación

Bachelor’s degree in Human Resource Management

Herramientas

Microsoft Office

HRIS systems

Descripción del empleo

The Human Resources Supervisor will serve as a key HR contact supporting the site by performing various HR functions to ensure employee satisfaction, productivity, and compliance with Federal and State regulations.

In this role, you will:

• Maintain employment records using HR management systems
• Communicate HR policies, procedures, laws, standards, and other government regulations
• Act as an effective HR adviser to employees and management
• Investigate employee relations issues, such as harassment allegations, work complaints, or other concerns, and provide recommendations
• Facilitate a smooth onboarding process for new hires
• Promote and implement various HR programs and site events
• Administer site benefits

We are looking for someone who:

• Holds a Bachelor’s degree in Human Resource Management or has equivalent work experience
• Has 3+ years of HR experience related to employment and labor law, supporting diverse employees, with skills in coaching, counseling, and employee relations
• Is proficient in Microsoft Office and HRIS systems
• Can exercise discretion and judgment in providing feedback, guidance, clarification, and disciplinary actions
• Has experience in a call center or fast-paced environment (preferred)
• Possesses an entrepreneurial spirit, an “expect greater” attitude, and leads by example

About ResultsCX

ResultsCX is a premier customer experience partner serving Fortune 100 and 500 companies. We design and deliver digitally influenced customer journeys that drive satisfaction and loyalty, while improving efficiency and reducing costs. With over 30 years of experience, we operate in more than 20 locations worldwide with approximately 20,000 colleagues. Our expertise includes analytics, contact center as a service (CCaaS), and our AI-powered SupportPredict platform. We foster a high-performing, fun culture committed to delivering exceptional customer experiences.

ResultsCX is an equal opportunity employer and considers all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected factors under law.