Supervisor de Operaciones Comerciales / Bilingue

Iron Mountain; Ciudad de México; Presencial; MXN 70,000 - 90,000; Jornada completa

Descripción de la vacante

A global leader in storage solutions is seeking a Commercial Operations Supervisor in Mexico City. This role involves leading a team to enhance sales processes, providing world-class support to internal customers, and fostering a collaborative culture. Candidates should have over 3 years of sales support experience and strong leadership skills. Join a forward-thinking organization focused on innovation and employee development.

Servicios

Work-life balance

Total rewards program

Global connectivity

Formación

• 3+ years of experience in sales support or deal operations.
• 2+ years in a leadership role.
• Experience in recruiting and developing high-performing teams.

Responsabilidades

• Lead and mentor the Doc Support team to meet SLAs.
• Recruit talent and create pathways for career advancement.
• Identify bottlenecks to optimize processes.

Conocimientos

Leadership

Analytical thinking

Communication skills

CRM proficiency

Herramientas

Salesforce

Microsoft Excel

Descripción del empleo

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

THE ROLE

Are you a hands-on leader who thrives on developing talent and optimizing processes? We are looking for a Commercial Operations Supervisor to lead a dedicated team in providing world-class support to our internal sales customers across the globe. You will be at the heart of our sales engine, responsible for accelerating the opportunity-to-revenue cycle by ensuring speed, efficiency, and accuracy throughout the entire sales process. This is a chance to elevate our operations, foster a collaborative culture, and make a direct impact on our global business goals.

What We Offer

• Part of an ever-evolving global organization focused on transformation and innovation

• A culture of belonging in which you are encouraged to use your voice

• Total Rewards to support your career and wellbeing

• Global connectivity with 26,000+ colleagues across 60 countries

• Flexibility and work-life balance

Key Responsibilities

• Lead, mentor, and inspire the Doc Support team to meet and exceed service level agreements (SLAs).

• Recruit top talent and create clear pathways for career advancement and promotion within the team.

• Identify and eliminate bottlenecks to optimize processes and enhance operational efficiency.

• Analyze performance metrics to generate actionable insights and make data-driven recommendations.

• Build and maintain strong relationships with key partners in Sales and Operations.

Requirements

• 3+ years of progressive experience in sales support or deal operations, with 2+ years in a leadership role.

• Proven experience in recruiting, coaching, and developing high-performing teams.

• Strategic and analytical thinker with the ability to solve complex process challenges.

• Strong proficiency in CRM systems (e.g., Salesforce) and advanced Microsoft Excel skills.

• Exceptional communication and interpersonal skills, with the ability to influence individuals at all levels of the organization.

Join us at the Mountain where culture and values are practiced and respected every day.

Category: Sales Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0090809