Supervisor de Ama de llaves

Hilton; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading hotel chain is seeking an experienced Housekeeper supervisor in Mexico City. In this role, you will supervise room attendants to ensure excellent guest experiences and maintain high housekeeping standards. Ideal candidates have prior management experience, strong leadership skills, and a commitment to customer service. Flexibility and IT proficiency are essential for success in this position. Competitive compensation and opportunities for growth are provided.

Formación

• Housekeeping experience in a managerial or supervisory capacity.
• High level of commercial awareness and cost control capabilities.
• Excellent leadership, interpersonal and communication skills.

Responsabilidades

• Supervise Room Attendants.
• Allocate rooms and tasks to team members daily.
• Manage guest requests including VIP amenities.

Descripción del empleo

A Housekeeper supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.

What will I be doing?

As a Housekeeper supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Housekeeper will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise Room Attendants
• Daily allocation of rooms and deep cleaning tasks to team members
• Manage guest requests, including VIP amenities and communicating them to the relevant team members
• Routine inspection of guest bedrooms to ensure they meet standards
• Aware of all room categories and amenities
• Achieve positive outcomes from guest queries in a timely and efficient manner
• Carry out lost property procedures
• Ensure guest laundry is cleaned and delivered in a timely manner
• Report maintenance issues to Maintenance/Engineering Department
• Assist Head Housekeeper with training requirements
• Represent the needs of the team to others in the hotel
• Be environmentally aware
• Comply with hotel security, fire regulations and all health and safety legislation
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Housekeeper supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• High level of commercial awareness and cost control capabilities
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• IT proficiency
• Excellent grooming standards
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems

Job: Housekeeping and Laundry

Title: Supervisor de Ama de llaves

Location: null

Requisition ID: HOT0BTZY

EOE/AA/Disabled/Veterans