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Sales Operations Associate II – Arrow Electronics (Guadalajara)

Hoy

Summary
Arrow Electronics is looking to hire a Sales Operations Associate II to join our team in Guadalajara for this hybrid-remote role. This position requires fluency in English, so please provide your CV/resume in English.

What You’ll Be Doing

• Responsible for the day-to-day sales support and customer service activities for assigned accounts. Serves as a liaison between Arrow’s internal resources, vendor resources and customers. Demonstrates a proactive approach and sense of urgency on our customers’ behalf.
• Order Processing: process routine/smaller orders by reviewing POs for accuracy, freight terms, pricing, specifications, etc. Resolve discrepancies prior to entry; enter sales orders into Arrow ERP. Review backlog to balance cost, delivery, and vendor availability.
• Customer Service and Service Requests: meet customer service agreements; respond to inquiries; document requests in ERP; decide to accept/reject based on guidelines.
• Backlog Management, Billing and Resolution of vendor invoice discrepancies and claims: manage open backlog; research and resolve variances in price, quantity, freight, tax, etc.
• May manage customer quotes in line with strategies and order management.

What We Are Looking For

• Typically requires a 2-year degree and 2-4 years of experience or high school with equivalent related experience.
• Has knowledge/skills through training or work experience; works under supervision; identifies problems and makes sound decisions.

What’s In It For You

At Arrow, we offer competitive compensation and benefits packages, including: 30 days Christmas bonus; 40% vacation premium; 12 vacation days; savings fund; life and healthcare insurance; food & restaurant vouchers; growth opportunities, and more.

Annual Hiring Range/Hourly Rate
$18,50 MXN (formatted as provided)

Location
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type
Full time

Job Category
Business Support

Sales Operations Associate II – Novartis (Guadalajara) – Specialty Care

Hoy

Role
Sales Value Associate Specialty Care GDL

Location
Guadalajara, Mexico

About the role
3 attributes define our Sales team in Mexico: customer focus, constant solution finding, and entrepreneurial spirit. If you have these, read on to help improve lives.

Responsibilities

• Develop commercial plans and execute activities such as client events, sales/marketing campaigns, and sales presentations to achieve agreed objectives.
• Achieve sales, productivity, and performance targets within budget and timelines; possess deep knowledge of the area and priority products.
• Maintain and improve product knowledge, strategy, positioning, messaging, programs, company developments, customers and competitors.
• Achieve contact, coverage, and frequency objectives across channels; ensure customer satisfaction and timely reporting; handle inquiries and complaints promptly following company procedures.
• Contribute to Sales and Marketing team through cooperative relationships to meet team and company goals.
• Provide information on promotional fund use and territorial sales forecasting; follow Novartis event guidelines and code of conduct.
• Report complaints or adverse events within 24 hours; distribute marketing samples as appropriate.

Commitment to Diversity & Inclusion
We are committed to an inclusive, diverse work environment representing the patients and communities we serve.

Role Requirements

• Titulación en Administración, Ciencias de la Salud o similar
• 5 años de experiência como Consultor de Ventas, manejo de productos de alta especialidad (preferred)
• Experiência en sector privado
• Capacidad para comunicar temas científicos claramente
• Excelentes habilidades de influencia, persuasión y negociación
• Altos estándares de ética e integridad

Location & Terms
Zona GDL; travel to León y Morelia; término fijo de 6 meses; salario competitivo con bonificaciones; beneficios y oportunidades de desarrollo. Division: International; Business Unit: LACan IMI; Work Location: Guadalajara; Company: NOV CORPORATIVO MEX; Job Type: Full Time; Employment Type: Regular; Shift Work: No; Early Talent: Yes

Sales Operations Associate I – Arrow Electronics (Guadalajara) – Entry Level

Hoy

Position: Sales Operations Associate I - Entry level

Overview
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. The company serves many markets and offers substantial training and growth opportunities.

What You’ll Be Doing

• Day-to-day sales support and customer service for assigned accounts (primarily indirect sales).
• Act as liaison between internal resources, vendor resources and customers; demonstrate urgency and proactive support.
• Order Processing: process routine/smaller orders; review POs; resolve discrepancies; enter orders into ERP; manage backlog to balance cost and delivery.
• Customer Service: meet service agreements; respond to inquiries; document requests in ERP; support returns and cancellations.
• Backlog Management, Billing and Vendor invoice discrepancy resolution; manage quotes as needed.

What We Are Looking For

• Typically requires at least 1 year of experience; entry level for those with related work experience.
• Ability to work within established procedures with supervision; strong problem-solving skills.

What’s In It For You

Competitive compensation and benefits, including Christmas bonus, vacation premium, vacation days, health and life insurance, vouchers, growth opportunities, and more.

Annual Hiring Range/Hourly Rate
$5,416.67 - 18,869.22 MXN Monthly

Location
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type
Full time

Job Category
Business Support

Customer Service – Tata Consultancy Services (TCS) – Overview

Hoy

Role
Customer Service experience

Years of Experience
1+ years

Responsibilities

• Experience in Customer service
• Advanced English required

Notes: TCS is a global leader in IT services, consulting & business solutions with a large network of delivery centers. This posting includes repeated sections and placeholder text; please review for role-specific details as needed.