Students

Ericsson; Torreón; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Ericsson is seeking a Support Engineer to deliver technical service in an international environment. Responsibilities include troubleshooting network issues and collaborating with diverse teams. The ideal candidate is a last-year student in relevant fields, possessing strong communication skills and technical knowledge.

Formación

• Strong understanding of networking concepts required.
• Excellent English skills necessary for communication.
• Experience in leading university projects is a plus.

Responsabilidades

• Troubleshoot and resolve customer network issues.
• Collaborate with various teams within Service Delivery.
• Perform trace analysis and root cause analysis using Wireshark.

Conocimientos

Problem-solving

Communication

Technical expertise

Educación

Last year student in Communications or related

Herramientas

Linux

Python

Wireshark

Descripción del empleo

About This Opportunity

We are seeking a Support Engineer to provide technical service and support to our customers. Your responsibilities will include troubleshooting and resolving issues to stabilize and optimize customer networks, as well as configuring and integrating various nodes and solutions in both new and existing customer networks.

The Support Engineer interacts with customer technical staff, operation managers, service engineers, and other groups within the Service Delivery organization. You may also collaborate with teams in sales, R&D, third-party suppliers, and local authorities.

This role requires continuous technical development to keep your skills up to date. You should possess broad knowledge in telecom and datacom, including hardware, software, and network expertise. The position involves working in an international environment, often requiring independent work and a high level of responsibility.

What You Will Do

1. Work on 3G/4G/5G technology, Packet Core Network
2. Perform trace analysis using Wireshark
3. Problem-solving and root cause analysis
4. Handle customer issues effectively
5. Apply negotiation and argumentation skills
6. Plan and organize tasks efficiently
7. Deliver results and meet customer expectations
8. Present and communicate effectively
9. Collaborate with team members
10. Apply technical expertise and knowledge

You will bring

1. Last year students in Communications, Electronics, Telecommunications, Telematics, or related fields graduating in June 2024
2. Excellent English communication skills
3. Solid understanding of networking concepts
4. Basic Linux knowledge
5. Programming skills, scripting, Python knowledge is a plus
6. Experience leading university projects is a plus
7. Basic cloud computing knowledge

Why join Ericsson?

At Ericsson, you'll have an outstanding opportunity to utilize your skills and imagination to push the boundaries of innovation. Join a diverse team of innovators committed to creating solutions for some of the world's toughest challenges. You'll be challenged and supported as you help shape the future.

What happens once you apply?

Click here to learn about our typical hiring process.

We are committed to fostering a diverse and inclusive organization. We believe that diverse teams drive innovation and growth. We encourage applicants from all backgrounds to apply and reach their full potential at Ericsson.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer. Learn more about our policies.