Students

Ericsson; Saltillo; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading telecommunications company is seeking a Support Engineer to provide technical support and troubleshoot customer networks. This role requires excellent communication and problem-solving skills, with a focus on 3G/4G/5G technology. Ideal candidates are last-year students in relevant fields, graduating in June 2024, with solid networking knowledge and some experience in Linux and Python.

Formación

• Graduating in June 2024 from a relevant field.
• Excellent English communication skills.
• Experience leading university projects is a plus.

Responsabilidades

• Work with 3G/4G/5G technology.
• Perform trace analysis using Wireshark.
• Handle customer issues effectively.

Conocimientos

Problem solving

Communication skills

Network concepts

Linux knowledge

Python skills

Educación

Last-year students in Communications, Electronics, or Telecommunications

Descripción del empleo

About This Opportunity

We are seeking a Support Engineer to provide technical service and support to our customers. In this role, you will troubleshoot and resolve issues to stabilize and optimize customer networks. You will configure and integrate various nodes and solutions within new and existing customer networks.

The Support Engineer interacts with customer technical staff, operation managers, service engineers, and other groups within the Service Delivery organization. You may also collaborate with sales, R&D, third-party suppliers, and local authorities.

Technical development is rapid, and you are responsible for continuously updating your skills and knowledge.

This role requires broad telecom and datacom knowledge, including hardware, software, and networking. You will work in an international environment, collaborating with colleagues, customers, and suppliers. The role often involves significant responsibility and requires the ability to work independently.

What You Will Do

• Work with 3G/4G/5G technology, Packet Core Network
• Perform trace analysis using Wireshark
• Problem solving and root cause analysis
• Handle customer issues
• Develop negotiation and communication skills
• Plan and organize tasks effectively
• Deliver results and meet customer expectations
• Present and communicate effectively
• Collaborate with team members
• Apply technical expertise and technology

You Will Bring

• Last-year students in Communications, Electronics, Telecommunications, Telematics, or related fields, graduating in June 2024
• Excellent English communication skills
• Solid understanding of networking concepts
• Basic Linux knowledge
• Programming, scripting, and Python skills are a plus
• Experience leading university projects is a plus
• Basic cloud knowledge

Why Join Ericsson?

At Ericsson, you'll have an outstanding opportunity to use your skills and imagination to push the boundaries of innovation. Join a diverse team of innovators committed to creating solutions for some of the world's toughest problems. You will be challenged and supported in your growth.

What Happens Once You Apply?

Click here to learn about our typical hiring process.

We value diversity and inclusion, believing that different experiences drive innovation. We encourage applicants from all backgrounds to apply and reach their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer. Learn more.