Students

Ericsson; Saltillo; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Support Engineer to provide exceptional technical service and support to customers. In this dynamic role, you will troubleshoot and resolve network issues while configuring and integrating solutions. You will work with cutting-edge 3G/4G/5G technology and collaborate with diverse teams in an international environment. This position offers a unique chance to grow your skills and contribute to innovative solutions that tackle some of the world's toughest challenges. If you are passionate about technology and eager to make a difference, this opportunity is for you.

Formación

• Students graduating in June 2024 in related fields.
• Solid understanding of networking concepts and basic Linux knowledge.

Responsabilidades

• Troubleshoot and resolve problems to stabilize customer networks.
• Configure and integrate different nodes in customer networks.

Conocimientos

Problem solving

Root Cause Analysis

Negotiation skills

Communication skills

Planning & organizing skills

3G/4G/5G technology

Linux Basic Knowledge

Python knowledge

Cloud basic knowledge

Educación

Last year students of Communications and Electronics

Telecommunications

Telematics

Herramientas

Wireshark

Descripción del empleo

About This Opportunity

We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.

Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

What You Will Do

• Working on 3G/4G/5G technology, Packet Core Network
• Trace analysis on Wireshark
• Problem solving
• Root Cause Analysis
• Customer Issue handling
• Negotiation & argumentation skills
• Planning & organizing skills
• Delivering results & meeting customer expectations
• Presentation & communication skills
• Working with people
• Applying expertise & technology

You will bring

• Last year students of Communications and Electronics, Telecommunications, Telematics, communications or alike to graduate in June 2024.
• Excellent English level and communication skills
• Solid Understanding of networking concepts
• Linux Basic Knowledge
• Programming skills, scripting, Python knowledge is a plus
• Leading projects at University is a plus
• Cloud basic knowledge

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.