Student Advocate - CDMX

Platzi; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Platzi busca un Student Advocate para apoyar a estudiantes en sus metas de aprendizaje a través de atención personalizada. Este rol implica trabajar con diferentes equipos para resolver problemas, proporcionar orientación, y analizar retroalimentación, contribuyendo así a mejorar la experiencia de los estudiantes. El candidato ideal debe tener experiencia en atención al cliente y un fuerte enfoque en la proactividad y el aprendizaje continuo.

Servicios

Provisión de herramientas de trabajo (laptop, smartphone, etc.)

Acceso a libros en Kindle

Licencias de maternidad y paternidad

Oportunidad de acciones en la empresa

15 días de vacaciones al año

Sesiones de terapia en línea

Encuentros anuales del equipo

Villa Platzi, reunión anual del equipo

Formación

• Más de 2 años de experiencia profesional, 6 meses en atención al cliente.
• Nivel de inglés B1+ requerido.
• Conocimiento general de tecnologías digitales.

Responsabilidades

• Responder preguntas y resolver problemas de estudiantes.
• Analizar feedback y contribuir a la mejora de la plataforma.
• Ayudar a capacitar a nuevos miembros del equipo.

Conocimientos

Atención al cliente

Comunicación en inglés

Redacción en español

Análisis de feedback

Proactividad

Herramientas

G Suite

Zoom

Slack

Notion

Descripción del empleo

About Us

Platzi is the largest technology school in the Hispanic world with over 5 million students and 4,000 companies trusting us to deliver effective online education. Our mission is to make Latin America a technology superpower by training companies and individuals in areas such as AI, Cybersecurity, English, Programming, and Leadership.

As an industry leader, our presence is highlighted by our massive and fanatic community, extensive press coverage, and a daily stream of success stories from students. We operate mostly hybrid, with key offices in Bogotá, Medellín, and Mexico City.

Please be sure to read https://platzi.com/notrabajar to find out why you should not work with us. Yes, read it before applying. Also, read https://platzi.com/cultura as a foundational document for our team.

Summary

At Platzi, the Student Success Team helps students reach their learning goals by providing support, resolving issues, and identifying opportunities to improve their experience. We also share key insights with internal teams to enhance our platform and services.

As a Student Advocate, you will work closely with teams across Product, Marketing, Sales, and Education, ensuring students receive timely support while helping improve their overall experience. Your role is to assist with inquiries, understand student needs, and communicate valuable feedback to the right teams.

Requirements

Description

As a Student Advocate, you will support students by answering questions, resolving issues, and providing guidance through chat, email, and social media. You will track and report product-related concerns, keep our knowledge bases up to date, and share insights with internal teams. You will also analyze student feedback and contribute to improvements in our platform and processes. With experience, you will help train new team members. Meeting KPIs in satisfaction, response time, and efficiency is key, along with participating in initiatives that enhance student success.

Qualifications

• 2+ years of professional experience, with at least 6 months in a customer-facing role.
• English level B1+ (required).
• Current or former active student at Platzi; community participation or attendance at events such as Platzi Conf is a strong plus.
• Strong Spanish grammar and writing skills, with attention to spelling and tone (essential).
• Reliable internet connection and proficiency in tools such as G Suite, Zoom, Slack, Notion, or similar.
• Ability to provide structured and constructive feedback on the platform and communication processes.
• General knowledge of digital technologies or educational background related to the tech industry.
• High attention to detail and a proactive approach to improving workflows and customer experience.
• Proactive, curious mindset with a strong interest in continuous learning.
• Candidates with diverse academic or professional backgrounds are welcome—no specific degree required.

Benefits

Hardware

With Platzi's help, you will have 100% of the necessary work tools such as a laptop, smartphone, desk, ergonomic chair, monitor, and other accessories.

Books

We provide you with all the books you need to grow professionally on Kindle, and we give you the Kindle too.

Maternity/Paternity Leave

At Platzi, we believe in gender equity and the importance of parents in the upbringing and care of their children. We make this a reality for new mothers and fathers through extended maternity and paternity leave.

Option Pool

All members of the Platzi Team have the opportunity to own a part of Platzi and have company shares.

Vacation

You have 15 days of vacation per year regardless of the country you are in, starting from the moment you join the team.

Online Therapy

We care about your emotional health by covering the first four online therapy sessions with specialized companies.

Team Syncs

Although we are in different parts of the world, Platzi teams meet in person during the year to exchange ideas, build, and strengthen bonds.

Villa Platzi

Every year, the entire team gathers somewhere in the world for a week to meet face-to-face, get to know each other, have interesting discussions, and plan ambitious projects.