Strategy & Operations Manager

Uber; Ciudad de México; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading tech company in Mexico City is seeking a strategic operations leader to enhance the experience of delivery partners while ensuring compliance with labor regulations. This high-impact role involves designing operational workflows, collaborating with cross-functional teams, and using data to identify efficiencies. Candidates should have at least 3 years of relevant experience, fluency in Spanish and English, and strong analytical skills. The position requires presence in the office for a portion of work time.

Formación

• Minimum of 3 years of experience in operations, strategy, or data-driven roles.
• Proven track record managing cross-functional projects with high accuracy.
• Strong analytical and problem-solving skills.
• Comfort working autonomously in a fast-paced environment.

Responsabilidades

• Design and manage operational workflows aligned with labor regulations.
• Monitor and report on performance and compliance metrics.
• Collaborate with Legal, Policy, Product, and Support teams.

Conocimientos

Operations management

Data analysis

Problem-solving

Stakeholder management

Bilingual (Spanish and English)

Herramientas

SQL

Excel

Data visualization tools

Descripción del empleo

About the Role

We’re seeking a strategic, execution-focused problem solver to lead operations that enhance the experience of our delivery partners while ensuring compliance with Mexico’s evolving labor regulations. This role sits at the intersection of operations, legal, and product, playing a key part in shaping the future of work for Uber Eats delivery partners in one of our most important markets.

If you thrive in navigating complexity, scaling workflows, improving day-to-day experiences for earners, and using data to bring clarity to ambiguity, this role is for you.

This is a high-impact position with ownership and influence—you’ll directly shape how we support delivery partners, maintain compliance, and drive operational excellence across Mexico.

What You’ll Do

• Design and manage operational workflows that align with labor-related requirements (e.g., registration, contract terminations, social security payments, benefits delivery).
• Proactively identify pain points in the delivery partner experience and lead initiatives to boost satisfaction, retention, and engagement.
• Collaborate with Legal, Policy, Product, Support, and Territory Operations teams to translate regulatory requirements into scalable, compliant processes.
• Use SQL, Google Sheets, and internal tools to analyze data, reconcile operations, and prepare structured reports for regulatory systems.
• Monitor and report on performance and compliance metrics, flagging risks early and proposing effective solutions.
• Stay ahead of regulatory trends to support Uber’s position as a forward-thinking leader in the future of platform work.
• Advocate for delivery partners, ensuring their experience is central to all initiatives.

What You’ll Need

Basic Qualifications

• A minimum of 3 years of experience in operations, strategy, or other data-driven roles.
• Proven track record managing cross-functional projects with high accuracy and measurable business impact.
• Strong analytical and problem-solving skills.
• Experience with SQL, Excel, and data visualization tools.
• Comfort working autonomously in a fast-paced, ambiguous environment.
• Excellent communication and stakeholder management skills.
• Professional fluency in both Spanish and English.

Preferred Qualifications

• Background in designing and improving operational processes.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].