Strategic Projects Lead, Managed Services

Prolific; Guanajuato; Híbrido; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

C.H. Robinson in Monterrey is seeking a Supervisor Service Delivery to lead a team supporting Freight Pay operations across multiple logistics accounts.

In this role, you will have a direct impact on customer satisfaction, carrier payments, operational performance, and the continuous improvement of transportation processes within our logistics organization. On-site collaboration once a week with four days of remote work provides balance while you lead a team handling invoice and freight payment

Responsabilidades

• Lead a team of logistics professionals responsible for resolving invoice and freight payment issues, managing escalations, improving processes, and ensuring service excellence across a diverse portfolio of transportation accounts.
• Oversee a team supporting Freight Pay operations across multiple logistics accounts, driving standardization, troubleshooting complex challenges, and developing team capabilities.

Descripción del empleo

Hybrid
Monterrey, Nuevo Leon Mexico
Full time
R49242
C.H. Robinson is looking for a Supervisor Service Delivery in Monterrey to lead a team supporting Freight Pay operations across multiple logistics accounts. In this role, you will have a direct impact on customer satisfaction, carrier payments, operational performance, and the continuous improvement of transportation processes within our logistics organization.
As a Supervisor Service Delivery, you will lead a team of logistics professionals responsible for resolving invoice and freight payment issues, managing escalations, improving processes, and ensuring service excellence across a diverse portfolio of transportation accounts. You will collaborate closely with Service Delivery, Customer Success, Implementation, and Operations teams while driving standardization, troubleshooting complex challenges, and developing team capabilities in a fast-paced environment.
If you are an experienced logistics leader who thrives on problem-solving, process improvement, and leading high-performing teams, we encourage you to apply and help shape the future of Freight Pay operations at C.H. Robinson.
At C.H. Robinson, we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy.