Strategic Development Manager 3

HP; Tlaquepaque; Presencial; MXN 30,000 - 70,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Strategic Development Manager to enhance supply chain efficiency. This role entails identifying solutions for complex supply chain challenges, managing strategic projects, and driving process improvements. The ideal candidate will possess strong analytical and problem-solving skills, with a focus on incident management in S4 HANA. Join a dynamic team where your contributions will directly impact operational success and drive innovation within the supply chain. If you are passionate about technology and eager to lead initiatives that make a difference, this is the opportunity for you.

Formación

• 2-4 years of experience in Technical Support with a focus on S4 HANA.
• ITIL certification is an added advantage.

Responsabilidades

• Support end-to-end Incident Management process for S4 HANA.
• Investigate root causes of issues and implement resolutions.
• Liaison with IT and Operations for fast incident resolution.

Conocimientos

Incident Management

S4 HANA

Analytical Skills

Problem-Solving

Communication Skills

Technical Support

Project Management

Educación

Bachelor's in Information Technology

Master's in Computer Science

Descripción del empleo

Strategic Development Manager 3

Description -

Job Summary
• This role is responsible for independently identifying solutions to common and complex supply chain issues, supporting strategic supply chain projects from planning through execution, and conducting data analysis, interpreting findings, and contributing to decision-making within projects. The role assists in managing strategic supply chain models, creates frameworks to address supply chain problems, and acts as a peer leader on cross-functional teams. The role identifies inefficiencies, and implements process improvements to reduce costs in the supply chain and operations processes.

Responsibilities

• Support end-to-end Incident Management process for the S4 HANA Order to Case domain.
• Support business as a level one technical resource on system flow issues.
• Ensure timely and effective resolution of incidents, minimizing impact on business operations.
• Proactively monitor the EDI / IDOC fallouts for the S4 supply chain flows.
• Act fast on the identified issues by investigating the root causes and working on the resolutions.
• Liaison with IT / Operations and other necessary teams for fast resolution.
• Create a roadmap for structural fixes for the recurring technical issues.
• Resolve incidents raised by business users on technical issues.
• Recommend necessary process changes / system-related changes to help seamless supply chain flow in S4.
• Ensure swift action on resolving technical issues during QEC / MEC to avoid any revenue / TCE impact to the organization.

Education & Experience Recommended

• Preferred to have Bachelor's or Master's in Information Technology, Computer Science / Other graduations are considered as well with necessary experience.
• Minimum 2 to 4 years’ work experience in handling Technical support in Incident Management, with a focus on S4 HANA and Order to Case process.
• ITIL certification is an added advantage.

Knowledge & Skills

• Proven experience in managing complex incidents and driving them to resolution.
• Excellent analytical, problem-solving, and communication skills.
• Proven knowledge in E2E supply chain technical flow / architecture.
• Quick and nimble in decision making on issue resolution and working with other teams.
• Strong capability of investigation and problem solving.
• Good to have skills related to leading projects & initiatives with IT / Process Management areas.
• Strong communication skills in explaining the problem statement and converting business issues into technical aspects and vice versa.
• Flexible to play a global role and available to connect and lead resolutions with larger teams across different time zones.

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitating information validation and team decision-making process.

Complexity
• Responds to moderately complex issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Supply Chain & Operations

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement