Strategic CSM: Renewals & Growth

Cisco Systems, Inc; Ciudad de México; Vor Ort; MXN 700.000 - 900.000; Vollzeit

Zusammenfassung

Cisco Systems, Inc. is seeking a Customer Success Manager (CSM) to lead renewals, nurture long-term relationships with ThousandEyes customers, and collaborate with Sales and Customer Success teams to drive adoption and growth.

In this role, you will be the main contact for customers, onboard new users, and craft communications to strengthen partnerships. You’ll identify upsell opportunities, forecast metrics, and ensure timely renewal closures while delivering consistent customer value.

Qualifikationen

• 5+ years of professional experience in software sales.
• Experience generating sales pipeline through outbound prospecting and lead generation.
• Experience achieving or exceeding sales quotas.
• Experience working in a matrixed organization and collaborating with multiple internal teams and stakeholders to develop and close sales opportunities.

Aufgaben

• Operate as the main point of contact with ThousandEyes customers.
• Launch and onboard new customers, and set them up for success with the platform.
• Prepare monthly, quarterly communications and develop campaigns to nurture relationships and growth.
• Become a trusted adviser for partners and operational teams via the ThousandEyes platform.
• Understand the platform and how your customers are using the tools; be able to make suggestions and identify areas for upsell and growth.
• Ensure timely renewal communication and closure.
• Conduct business reviews with customers, tracking outcomes and follow-up items.
• Forecast and track key account metrics.
• Identify and qualify growth opportunities, collaborate with sales teams to drive closure.
• Drive customer renewal.
• Assist with high severity requests or issue escalations as needed.

Kenntnisse

Sales experience

Pipeline generation

Quota attainment

Cross-functional collaboration

Ausbildung

Bachelor’s degree or equivalent

Jobbeschreibung

Cisco Systems, Inc. is seeking a Customer Success Manager (CSM) to lead renewals, nurture long-term relationships with ThousandEyes customers, and collaborate with Sales and Customer Success teams to drive adoption and growth.

In this role, you will be the main contact for customers, onboard new users, and craft communications to strengthen partnerships. You’ll identify upsell opportunities, forecast metrics, and ensure timely renewal closures while delivering consistent customer value.