Strategic CS Lead: Enterprise Growth & Renewals

Visa Hunt; México; Presencial; MXN 1.200.000 - 2.000.000; Jornada completa

Descripción de la vacante

Visa Hunt is seeking a full-time seasoned Customer Success Lead to own, grow, and protect commercial relationships within a high-touch client base. You will manage a Book of Business of up to 50 accounts representing roughly $4M in annual Google Workspace spend while leading our Solutions team for tactical initiatives.

You will renew, expand, and position Gemini AI and Google Cloud during client engagements, build scalable playbooks, onboard new clients, and coach a Solutions team to handle

Formación

• 3+ years in a full-cycle Customer Success, Account Management, or Commercial AM role.
• Experience owning renewals, driving upsells, and managing a real book of business with ARR targets.
• Client-facing with executives (Directors, VPs, C-Suite) comfortable in varied formats.
• Commercially minded, capable of revenue-focused conversations and strategic partnerships.
• Organized, process-driven, and able to manage a high-volume portfolio.

Responsabilidades

• Own a book of up to 50 high-touch accounts (~$4M annual Google Workspace spend).
• Drive renewals end-to-end and pursue multi-year expansions and SKUs.
• Lead a Solutions team and collaborate with Sales on expansion plans.
• Position Gemini AI and Google Cloud during client engagements as value levers.
• Lead high-touch onboarding and ensure rapid time-to-value for new clients.
• Build adoption playbooks and training for Gemini and Workspace best practices.
• Coach the Solutions team after onboarding and establish KPIs, SLAs, and workflows.
• Maintain a clean CRM pipeline and produce weekly executive summaries.

Conocimientos

Customer Success

Account Management

Upsell

Renewals

Executive Communication

Herramientas

CRM

Google Workspace

Gemini AI

Google Cloud

Descripción del empleo

Visa Hunt is seeking a full-time seasoned Customer Success Lead to own, grow, and protect commercial relationships within a high-touch client base. You will manage a Book of Business of up to 50 accounts representing roughly $4M in annual Google Workspace spend while leading our Solutions team for tactical initiatives.

You will renew, expand, and position Gemini AI and Google Cloud during client engagements, build scalable playbooks, onboard new clients, and coach a Solutions team to handle