Store Support

The Home Depot; Saltillo; On-site; MXN 173,400 - 260,100; Full time

Job summary

The Home Depot in Saltillo, Coahuila is seeking Associates for Store Support roles responsible for non-sales functions crucial to customer satisfaction. Key duties include assisting customers, managing orders, and ensuring compliance with operational standards.

Ideal candidates must be detail-oriented, work well with others, and exhibit integrity. Positions include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. This role is essential for delivering excellent service and maintaining store operations.

Qualifications

• Detail-oriented with proven time management skills.
• Ability to work cooperatively with others and with little supervision.
• Demonstrated integrity and customer service skills.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Handle cash management and program compliance.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.