Store Manager- Guadalajara

Valentino; Guadalajara; Presencial; MXN 40,000 - 80,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dynamic Store Manager for its new Guadalajara location. This role offers the chance to lead a passionate team, drive sales performance, and create exceptional client experiences. As a brand ambassador, you will engage with the local community and foster a culture of inclusivity and teamwork. With a focus on strategic planning and operational excellence, you will play a vital role in the store's success while embodying the values of creativity and uniqueness. If you thrive in a fast-paced environment and are passionate about luxury retail, this opportunity is perfect for you.

Formación

• 5+ years of experience in Store Management or leadership roles.
• Strong knowledge of product and client journey.
• Proven success in team development and achieving results.

Responsabilidades

• Maximize sales performance and analyze store KPIs.
• Cultivate an inclusive environment and handle conflicts.
• Ensure excellent client experiences and manage client database.

Conocimientos

Team Leadership

Client Engagement

Sales Performance Analysis

Strategic Planning

Bilingual (Spanish and English)

Conflict Resolution

Organizational Skills

Relationship Building

Educación

Bachelor’s Degree

Herramientas

Sales and Operations Systems

Descripción del empleo

WHY WORK FOR VALENTINO

A career at Maison Valentino offers you the opportunity to grow in a space where business and creativity meet, thriving within an inclusive, open-minded community.

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where individual contributions and behaviors are key to our collective success. Every Valentino colleague is vital in ensuring that all needs are met with mastery, creativity, uniqueness, and care.

WHO ARE WE LOOKING FOR

We are seeking a Store Manager for our new Guadalajara store opening this summer. The Store Manager will be a leader who thrives in a dynamic environment, demonstrates strategic foresight, and fosters collaboration. They will be responsible for creating and executing business strategies to develop the boutique as a hub for client engagement and connection, while embodying the values of the Maison. The ideal candidate should be bilingual in Spanish and English.

Network Development and Brand Ambassador:

• Maintain a strong front-of-house presence, ensuring an excellent in-store experience and fostering a 'couture service' mindset.
• Drive the implementation of company strategies by coaching, motivating, and supporting the boutique team, ensuring strong understanding and adoption of these strategies.
• Embody Valentino codes consistently and engage the local community with the brand.
• Attract and recruit new clients through personal networks and external partnerships.
• Develop a clienteling mindset to enhance client loyalty and retention, from beginners to VICs.

Business and Sales Performance:

• Maximize sales performance to meet or exceed targets while maintaining operational integrity and profitability.
• Regularly analyze store KPIs, devising action plans to improve performance.
• Develop an annual store strategy aligned with broader company goals, revisited quarterly.
• Collaborate cross-functionally to execute business plans effectively.
• Identify opportunities for growth through strategic partnerships.
• Manage personnel expenses and adhere to discounting policies to protect brand integrity.
• Partner with Merchandising and Buying teams to ensure the right product mix.
• Report weekly sales trends and insights to the Valentino Leadership team.

Team Leadership & Management:

• Cultivate an inclusive, motivating environment that values diversity and teamwork.
• Handle conflicts tactfully, providing direct and constructive feedback, in partnership with Retail Director and HRBP.
• Support professional growth and readiness for future roles of team members.
• Ensure high standards of professionalism and conduct.
• Set SMART goals and optimize staffing to maximize team performance.
• Communicate company updates effectively through briefings and training sessions.
• Build and retain a talented team, ensuring career development and succession planning with HR support.
• Lead recruitment activities in partnership with HR and Talent Acquisition.
• Oversee daily operations, planning, and execution of activities.
• Create and maintain a motivated, positive, and safe work environment, managing sensitive personnel situations per policies and laws.
• Organize regular store meetings to inform and motivate the team regarding performance and goals.

CRM and Events Management:

• Ensure excellent client experiences by monitoring sales activities and maintaining high standards of the Valentino Client Journey.
• Implement and develop clienteling strategies for engagement, loyalty, and upgrading clients.
• Maintain external relations with clients, partners, and the community to promote brand loyalty and expand the network.
• Manage the client database meticulously, promoting loyalty and executing targeted marketing actions.
• Integrate digital tools into the client journey and clienteling routines.
• Assist with managing sales and after-sales situations, respecting company procedures.
• Stay informed on HQ guidelines and corporate policies.
• Transform customer interactions into meaningful relationships through strategic client development.
• Engage with local partners and community events to boost brand visibility.

Store Operations and Merchandise:

• Stay updated on operational policies to minimize loss and optimize performance.
• Participate actively in operational tasks when needed, including shipping and receiving.
• Ensure proper management of returns, transfers, and inventory activities.
• Manage cash and payment systems according to company policies.
• Oversee store audits and administrative procedures.
• Ensure store maintenance and functionality of furnishings and tools.
• Collaborate with merchandising and buying teams on seasonal product selections.
• Monitor product rotation and stock levels to maximize sales potential.

Visual Merchandising:

• Coordinate with HQs Visual Merchandising to verify and implement visual standards that support sales strategies.

Maintain order and cleanliness of windows and internal displays, ensuring visual criteria are met.

Requirements:

• Bachelor’s Degree preferred but not required.
• Minimum 5 years of experience in Store Management or a leadership role.
• Luxury department store management experience is preferred but not required.
• Proven success in team development and achieving results.
• Strong knowledge of product and client journey.
• Good business acumen, understanding KPIs and store performance.
• Proactive in identifying opportunities and proposing solutions.
• Effective team management skills with motivating leadership.
• Excellent organizational, follow-up, and time management skills.
• Ability to develop relationships with clients, team, and stakeholders.
• Clear communication skills, both verbal and written.
• Prioritization skills and attention to detail under deadlines.
• Ability to handle multiple tasks and projects efficiently.
• Proficiency in store sales and operations systems.

HOW WE ARE

The Valentino ecosystem is a diverse and talented community that values inclusivity and equality. We foster a culture of belonging, passion, and engagement, where every colleague contributes their unique attributes to our multifaceted world.