Stewarding Manager

Kerzner International; San José del Cabo; On-site; MXN 820,000 - 1,120,000; Full time

Job summary

Kerzner International operates One&Only Palmilla in San José del Cabo, Mexico, seeking a hands-on Stewarding Manager to lead the team across kitchens, stewarding areas, and banquet facilities. You will maintain the highest standards of cleanliness, safety, and efficiency, while collaborating with Culinary, F&B, Engineering, and Finance to optimize costs and guest experience.

The role requires strong leadership, cost control, and food safety expertise within a luxury resort environment, with

Qualifications

• Minimum 3-5 years of experience in a Stewarding Manager, Chief Steward, or similar leadership role in a luxury hotel or resort environment.
• Strong knowledge of food safety regulations, sanitation standards, and HACCP principles.
• Experience with FSMS audits and certifications.
• Proven ability to manage operating equipment inventories and replacement programs.
• Excellent leadership, coaching, and team development skills.

Responsibilities

• Organize and lead the Stewarding team, coordinating daily activities through supervisors and shift leaders.
• Recruit, interview, train, coach, and develop team members per policies and procedures.
• Ensure adequate staffing and monitor attendance, productivity, and grooming standards.
• Maintain cleanliness, sanitation, and food safety across stewarding and kitchen areas.
• Oversee setup, execution, and breakdown of banquets and events; coordinate with related teams.
• Manage inventories of china, glassware, silverware, and operating equipment; control breakage and loss.
• Prepare monthly schedules, manage expenditures, and ensure proper recordkeeping.
• Collaborate with Food & Beverage, Culinary, Engineering, Finance, Purchasing, HR, and Security.

Skills

Leadership

Team management

Food safety

Budgeting

HACCP

FSMS

Bilingual English and Spanish

Tools

Microsoft Office

Hotel management systems

Job description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

AbouttheJob

At One&Only Palmilla, the Stewarding Manager plays a critical role in supporting the Food&Beverage operation by ensuring the highest standards of cleanliness, sanitation, food safety, and operational efficiency across all kitchens, stewarding areas, restaurants, bars, and banquet facilities.

Thispositionisresponsibleforleadingthestewardingteam,managingoperatingequipmentinventories,controllingdepartmentalexpenses,overseeingstrategicreplacementprogramsforchina,glassware,silverware, andkitchenequipment, andensuringcompliancewiththeresort’sFoodSafety ManagementSystem(FSMS)certificationandallfoodsafetyregulations.

TheStewardingManagerpartnerscloselywithCulinary,Food& Beverage,Engineering,Purchasing,Finance, and HumanResourcestomaintainexceptionalstandardswhileoptimizingcostsandsupportingtheoverallguestexperience.

AboutYou

The ideal candidateisahands-onleaderwithstrongoperationalknowledgeofluxuryhospitalitystewardingoperations. You arehighlyorganized,detail-oriented, andpassionateaboutmaintainingworld-classcleanliness, safety, andfoodhygienestandards.

Youpossessexcellentleadershipandcommunicationskills,theabilitytomotivateanddevelopteams, and astrongunderstandingofcostcontrol,inventorymanagement, preventivemaintenance, andfoodsafetysystems.

Youthrivein afast-pacedluxuryenvironmentandconsistentlydemonstratea proactiveapproachtoproblem-solving,operationalexcellence, andcontinuousimprovement.

KeyDutiesandResponsibilities

Leadership& Team Management

Organizeand leadtheStewardingteam,coordinatingdailyactivitiesthroughsupervisorsand shiftleaders.

Recruit, interview,train, coach, anddevelopteammembersinaccordancewithcompanypoliciesandprocedures.

Ensureadequatestaffinglevelsbasedonoperationalneedsandapprovedstaffingguidelines.

Monitorattendance,productivity, groomingstandards, andcompliancewithcompanypolicies.

Foster a positive andcollaborativeworkenvironmentfocusedonteamwork,accountability, andcontinuousimprovement.

FoodSafety &Sanitation

Ensurecompliancewithallhygiene,sanitation, andfoodsafetystandardsthroughoutallstewardingandkitchenareas.

Maintaincompliancewiththeresort'sFoodSafety ManagementSystem(FSMS)certificationrequirements.

Supportinternalandexternalaudits,inspections, and correctiveactionplanswithHygieneManager

Develop,implement, and monitordaily,weekly,monthly, anddeep-cleaningprogramsusingstandardizedchecklists.

Conductdailyinspectionsofallareasunderresponsibilitytoensurethehigheststandardsofcleanlinessandorganization.

OperationalSupport

Maintainallkitchens,stewardingareas, restaurants,bars, andbanquetfacilitiesinoptimaloperatingcondition.

CoordinatewithCulinaryandFood& Beverageteamstosupportalloperationalrequirements.

AttendBEOmeetings,pre-conventionmeetings, andoperationalplanningmeetingsasrequired.

Ensureproperhandling,storage,cleaning, andmaintenanceofalloperatingequipment.

E vents&InternalFunctionsSupport

Overseeand supportthesetup,execution, andbreakdownofbanquetevents,weddings,conferences,outdoorfunctions, andspecialresortevents.

CoordinatewithBanquets,Food& Beverage,Culinary, andEventServicesteamstoensureallstewardingrequirementsarefulfilledforeachevent.

Ensuretheavailability,cleanliness, transportation, andproperhandlingofalloperatingequipmentrequiredforeventsandfunctions.

WorkcloselywiththeStewardingSupervisor and/orChief Stewardresponsibleforsetupsandlogisticstoexecuteeventrequirementsefficientlyandaccordingtoestablishedtimelines.

Managestaffingplansandstewardingresourcestosupportbanquetoperationsandlarge-scaleevents.

Coordinateequipmentmovementandstoragebeforeand aftereventswhilemaintaininginventorycontrol andminimizingbreakage.

Supporttheplanningandexecutionofinternalcelebrations,colleagueevents,recognitionprograms,townhalls,wellnessactivities,holidayfestivities, andotheremployeeengagementinitiatives.

Ensurealloperationalrequirements,equipmentneeds,sanitationstandards, andlogisticalarrangementsforinternaleventsarecompletedsuccessfully.

CollaboratewithHumanResourcesanddepartmentalleaderstosupportemployeeeventsand resort-widecelebrations.

Monitorevent-relatedequipmentusageandidentifyopportunitiestoimproveefficiency,organization, andcostcontrol.

Inventory&AssetManagement

Conductregularinventoriesofoperatingequipmentincludingchina,glassware,silverware,kitchenutensils, andbanquetequipment.

Monitorinventorylevelsandimplementstrategiestoreduceloss,breakage, andmisuse.

Preparemonthlybreakageandlossreportswithrecommendationsforimprovement.

Managereplacementprogramsforglassware, china,silverware, andotheroperatingassetstomaintainestablishedstandards.

Controlstewardingdepartmentalexpenses andcleaningsupplyconsumptionthrougheffectiveplanningandmonitoring.

DevelopandmanagetheannualCAPEX planrelatedtoFood& Beverageoperatingequipmentandstewardingassets.

Monitor andstrategicallyamortizeoperatingequipmentinvestmentsandreplacementcosts.

Analyzeoperationalexpenses andidentifyopportunitiesforcostoptimizationwithoutcompromisingqualityorservicestandards.

Preparepurchaserequisitionsand supportbudgetforecastingactivities.

Ensureproperstewardshipofcompanyassetsandresources.

Administration

Preparemonthlyworkschedulesandstaffingplans.

Monitorattendancerecordsanddepartmentalproductivity.

Processpurchaserequisitions,maintenanceworkorders, andcleaningsupplyrequests.

Maintainaccuraterecordsofinventories,inspections, training, andoperationalreports.

Followuponmaintenancerequeststoensuretimelycompletion.

Cross-FunctionalCollaboration

CoordinateandmaintaineffectivecommunicationwithFood& Beverage,Culinary,Engineering,Finance,Purchasing, HumanResources, and Securitydepartments.

Supportoperationalprojects,specialevents,renovations, andopeninginitiativesasrequired.

Participateincontinuousimprovementinitiativesthatenhanceoperationalefficiency,foodsafety,sustainability, andguestsatisfaction.

Requirements

Minimum3-5yearsofexperiencein aStewardingManager, Chief Steward,orsimilarleadershiprolewithinaluxuryhotelorresortenvironment.

Strongknowledgeoffoodsafetyregulations,sanitationstandards, and HACCPprinciples.

ExperienceworkingwithFoodSafety ManagementSystems(FSMS) andauditprocesses.

Provenexperiencemanagingoperatingequipmentinventoriesandreplacementprograms.

Knowledgeofbudgeting,costcontrol, CAPEXplanning, and expensemanagement.

Strongleadership, coaching, andteamdevelopmentskills.

Experiencewithscheduling,staffing, and laborproductivitymanagement.

Abilitytoworkcollaborativelywithmultipleoperationaldepartments.

Proficientin Microsoft Office and hotelmanagementsystems.

Excellentorganizationalandcommunicationskills.

BilingualEnglish and Spanishpreferred.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.