Housekeeper Supervisor

Kerzner International; San José del Cabo; On-site; MXN 201,000 - 335,000; Full time

Job summary

Kerzner International, overseeing One&Only Palmilla, seeks a Housekeeping Supervisor to lead the public areas team and uphold the highest standards of cleanliness and presentation. You will implement hygiene, safety, and quality protocols in alignment with Forbes Travel Guide and LQA standards, delivering genuine luxury experiences.

You will guide a hands-on team, ensuring flawless execution of daily operations and exemplary guest service, while maintaining warmth, elegance, and authentic brand

Qualifications

• Experience leading housekeeping teams in luxury hotels.
• Strong knowledge of cleaning techniques and chemicals.
• Understanding of health, safety and sanitation standards.

Responsibilities

• Coordinate and supervise housekeeping operations across public areas.
• Maintain high cleanliness and presentation standards per hotel policies.
• Supervise staff assignments and ensure tasks are completed efficiently.
• Review daily logs and follow up on pending issues.
• Monitor occupancy, VIP arrivals, and special groups to prioritize cleaning tasks.
• Conduct regular inspections of restrooms, lobbies, walkways, and outlets.
• Plan and oversee deep cleaning projects (carpets, marble, glass).
• Communicate instructions from supervisors to team and ensure proper coverage.
• Perform regular rounds to verify cleanliness and identify maintenance needs.
• Motivate, train, and supervise staff while enforcing safety protocols.
• Coordinate schedules, days off, and specific cleaning assignments.
• Manage weekly cleaning supplies and inventory.
• Ensure safe use of cleaning chemicals according to disinfection protocols.
• Assist in linen, amenities, and equipment inventories.
• Schedule preventive maintenance for public area equipment.
• Keep storage and linen rooms clean and secure.
• Record daily activities and incidents in the logbook.
• Adhere to safety and sanitation standards at all times.

Skills

Leadership

Team coordination

Cleaning techniques

Organizational skills

Attention to detail

Communication

Customer service

Health & safety

Report writing

Shift flexibility

Job description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Job

The Housekeeping Supervisor is responsible for coordinating, supervising, and ensuring the highest standards of cleanliness, order, and presentation throughout the hotel’s public areas. This role ensures that every space reflects the property’s excellence, overseeing the implementation of hygiene, safety, and quality protocols.

The main objective is to lead and support the housekeeping team in daily operations, maintain efficient processes, and deliver an impeccable environment for both guests and colleagues.

In alignment with Forbes Travel Guide, LQA, and One&Only Palmilla standards, the Housekeeping Supervisor ensures that all public areas consistently deliver genuine luxury experiences, anticipating guest needs through attention to detail, personalization, and flawless presentation. This position plays a key role in maintaining the iconic Palmilla standards of service excellence, warmth, and authenticity that define the guest journey.

About You

You are an organized, detail-oriented, and hands-on leader who takes pride in maintaining cleanliness and perfection in every space. You have a strong sense of responsibility and service, and you inspire your team to deliver excellence every day. You thrive in a dynamic environment, enjoy solving problems, and are committed to upholding the highest hotel standards.

You understand the importance of genuine hospitality and luxury service standards, with a passion for creating exceptional guest experiences that align with Forbes, LQA, and One&Only Palmilla expectations. You lead by example, ensuring every interaction, detail, and environment reflects the warmth, elegance, and excellence of the brand.

Key Responsibilities

• Operations & Supervision
• Maintain high standards of cleanliness and presentation in all public areas according to hotel policies.
• Supervise and coordinate staff assignments, ensuring tasks are completed efficiently and correctly.
• Review daily logbooks to follow up on pending issues and previous day notes.
• Monitor hotel occupancy, VIP arrivals, repeat guests, and group check-ins/outs to prioritize cleaning tasks accordingly.
• Conduct regular inspections of guest and employee restrooms, lobbies, hallways, walkways, offices, and food & beverage outlets.
• Plan and oversee deep cleaning projects such as carpet washing, marble polishing, glass cleaning, and furniture maintenance.
• Receive instructions from the Executive Housekeeper or Assistant and ensure proper communication to the team.
• Conduct regular rounds of public areas to verify cleanliness and identify maintenance needs.
• Motivate, train, and supervise staff while ensuring adherence to safety, hygiene, and social distancing protocols.
• Coordinate work schedules, day-off rotations, and specific cleaning assignments with the Housekeeping management team.
• Request and manage weekly cleaning supplies, ensuring correct and efficient use.
• Supervise the safe use of cleaning chemicals and equipment according to established disinfection protocols.
• Participate in linen, amenities, and equipment inventories.
• Schedule and monitor preventive maintenance for public area equipment.
• Ensure storage and linen rooms are clean, organized, and properly secured.
• Record daily activities, incidents, and relevant information in the departmental logbook.
• Safety & Compliance
• Ensure staff always wear complete, clean uniforms and personal protective equipment.
• Monitor that all safety and sanitation procedures are strictly followed.
• Immediately report any irregularities, damage, or maintenance issues in rooms or public areas.

Skills and Knowledge

• Strong leadership and team coordination abilities.
• In-depth knowledge of cleaning techniques, chemicals, and professional housekeeping procedures.
• Excellent organizational and time management skills.
• Strong attention to detail and commitment to quality.
• Effective communication and interpersonal skills.
• Customer service orientation with a courteous and professional demeanor.
• Knowledge of health, safety, and sanitation standards.
• Experience in report writing, logbook management, and inventory control.
• Flexibility to work rotating shifts, weekends, and holidays.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.