Staffing Lead , Workforce Staffing Field Team

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven individuals. If you would like to help us build the place to find and buy anything online, this is your chance to make history.

The Workforce Staffing (WFS) team is looking for a Staffing Lead. The Staffing Lead is the primary candidate-facing member of our field teams, serving in both executional and decision-making roles. The Staffing Lead will be responsible for ensuring that our candidates and stakeholders experience the highest level of Customer Obsession. In this high-volume hiring space, you will manage the delivery of Associate labor through direct sourcing channels, vendor suppliers, daily vendor management, and engagement initiatives. The Staffing Lead will focus on owning the tactical development and delivery of community engagement plans, supporting labor demand planning for multiple sites across the node, and execution of candidate engagement activities. You will be an analytical thinker who can see around corners and demonstrate a passion for process improvement, candidate experience, and seamless onboarding.

You will work with a team of Staffing Leads who thrive in an innovative, fast-paced environment.

Key job responsibilities

1. Serves as the lead to pre-plan, execute, and audit New Hiring Events (NHE) based on labor projections to meet the labor order demands and fill on time. Completes post audit of event and communicates event metrics to leadership.
2. Partners with business operations and finance regional leaders to align labor strategy, plans and mitigate risk due to labor fulfillment with weekly Labor Assumption and Labor Planning meetings.
3. Vendor management of labor suppliers and associated KPIs, delivery of standard work and forecasting.
4. Ensures 100% compliance for work authorization documentation for associates.
5. Guides applicants through the hiring process in accordance with Amazon’s policies and procedures.
6. Monitors labor market health and provides advanced insights into changes that will affect the business.
7. Effectively executes NHE activities including Greeter, Welcome Event Presenter, Candidate Care Specialist, Computer Assistance, Badge Photo, and/or Test Administrator.
8. Serves as the lead to pre-plan, execute, and audit New Hire Orientation (NHO) (proctored) or (remote).
9. Communicates and coordinates with site HR and Operations Leadership team for proctored NHO greeting. Completes post event audit of proctored NHO event and communicates event metrics to site and staffing leadership.
10. Utilizes Applicant Tracking System to move candidates through the application process and updates appointment arrival status for NHE and NHO.
11. Resolves candidate escalation issues by contacting them to identify issues, offering to reschedule them, or assisting candidates who are having remote NHO technology issues, or assistance with any other concerns.
12. Partners with Staffing Manager to support community groups to leverage grassroots sourcing channels to develop talent communities to fill positions.
13. Ensures all documents are scanned into the digital file management system.
14. Must be able to travel as needed to conduct events in various locations within your designated Node or assigned geographical area. Transports NHE supplies and materials to/from external hiring events.
15. Staffing Leads are required to work a flexible schedule. This means varying shifts to include evenings and weekends in multiple areas. Overtime may also be required to support the needs of the business.

A day in the life

1. On a day-to-day basis, this position carries out activities related to attracting, processing, and monitoring candidates who apply for Level 1 vacancies.
2. A large part of the time is spent on supervising and troubleshooting New Hire Events, as well as activities related to recruitment events, job fairs, referral activations, information sessions, follow-up calls, and prospect conversion, among others.
3. Create and design recruitment event planning strategies including venues, human resources, materials, layouts, and vendor management.

Minimum Requirements

1. 4+ years of human resources experience.
2. Experience with HR processes and systems.
3. Bachelor's degree.
4. Experience working with KPIs and SLAs.
5. Speak, write, and read fluently in English.
6. Experience with MS Outlook, Excel, SharePoint, Amazon Projects, Word, Slack, and Chime.
7. Experience with process improvement and stakeholder management.
8. Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards.
9. Working knowledge of HRIS or Applicant Tracking Systems are preferred.
10. Prior experience managing multi-stakeholder programs, vendor management, or operational management.
11. Exceptionally strong interpersonal verbal/written skills.
12. Ability to work with very diverse groups of people at all levels of authority.
13. Flexibility and adaptability in dealing with rapidly changing priorities and demands necessary, including daily work location and business line support.
14. Ability to work in a complex organization that is fast-paced and constantly changing to meet current challenges.
15. Must have strong initiative and the ability to work independently with minimal direction/supervision.
16. Excellent problem-solving skills and the ability to meet competing deadlines under pressure while maintaining accuracy and strong attention to detail.
17. Local travel up to 25% required.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.