Staff Services Coordinator

Ford Motor Company; Naucalpan de Juárez; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An international automotive company is seeking a Personnel Services Coordinator to oversee employee amenities such as cafeteria and transportation services. The ideal candidate will have a Bachelor's degree and proven experience in resource management and customer service. This role demands exceptional communication and negotiation skills to ensure high-quality service delivery and compliance with regulations.

Formación

• Proven experience managing resources (human and financial) in a corporate setting.
• Conversational English proficiency (Intermediate to Advanced).
• Full-time availability with a Work Place Dependent schedule.

Responsabilidades

• Oversee and manage daily operations of cafeteria and transportation services.
• Lead vendor management and contract negotiation.
• Serve as primary point of contact for employee feedback.
• Develop and track Key Performance Indicators (KPIs) for managed services.
• Ensure compliance with internal policies and external regulations.

Conocimientos

Process management

Customer service

Communication skills

Negotiation skills

Analytical skills

Educación

Bachelor's degree in Administration or related field

Project Management certification

Descripción del empleo

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

The Personnel Services Coordinator will be a pivotal member of our Corporate Services team, responsible for overseeing and optimizing critical employee amenities including cafeteria services, transportation and other vital personnel support functions. This role requires a proactive and results-oriented professional with exceptional communication and negotiation skills, coupled with a solid understanding of relevant regulatory frameworks. The successful candidate will ensure the highest standards of quality, efficiency, and compliance in all services, directly impacting employee satisfaction and operational excellence.

Qualifications

You'll have...

• Bachelor's degree in Administration, Industrial Engineering, or a related field; strong focus on process management, quality control, financial administration, and human-centric processes preferred. Project Management certification is highly desirable.
• Proven experience managing resources (human and financial), vendor relations, and delivering excellent customer service, preferably within a large corporate setting.
• Conversational English proficiency (Intermediate to Advanced level).
• Full-time availability with a Work Place Dependent schedule, requiring on-site presence.

Even better, you may have...

• Exceptional Communication Skills:Assertive, persuasive communication with diverse stakeholders; strong relationship building and active listening.
• Advanced Negotiation Skills:Proven track record of successfully negotiating complex contracts, commercial terms, and SLAs for high-value services; adept at problem-solving and long-term vendor relationship management.
• Technical Knowledge & Compliance:In-depth understanding and practical application of Mexican Official Standard NOM-251-SSA1-2009 (food safety) and NOM-087-SCT-2-2017 (personnel transportation regulations); expertise in quality control and strong financial acumen.
• Strong Organizational & Analytical Skills:Highly organized, meticulous attention to detail, excellent time management, and proven analytical capacity to interpret data and drive results.

Responsibilities

In this position…As a pivotal member of our Corporate Services team, the Personnel Services Coordinator will oversee and optimize critical employee amenities such as cafeteria services, transportation, and other vital personnel support functions. You will ensure the seamless and high-quality delivery of essential employee services, directly impacting employee satisfaction and operational excellence. This role requires a proactive, results-oriented professional with exceptional communication and negotiation skills, and a solid understanding of relevant regulatory frameworks.

What you’ll be able to do…

• Oversee and manage daily operations of cafeteria, personnel transportation, and other essential employee services, implementing robust quality assurance measures.
• Lead full lifecycle vendor management and contract negotiation for all assigned services, including tendering, supplier selection, securing favorable commercial terms, and managing purchase orders/invoicing.
• Serve as the primary point of contact for employee feedback and complaints, ensuring timely resolution and continuous service improvement.
• Develop and track Key Performance Indicators (KPIs) for all managed services, preparing clear executive reports to inform decision-making.
• Continuously identify and implement process improvements for service delivery and vendor management efficiency.
• Ensure all services strictly comply with internal policies and external regulatory requirements, including food safety and transportation norms.
• Provide coordination and support for corporate events as needed.