Ssr IT System Administrator

Valtech; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading experience innovation company in Mexico is seeking an experienced IT Support Ssr to provide first-level technical assistance. Ideal candidates should have a minimum of 2 years of experience, advanced English skills, and a passion for technical support. This full-time position offers growth opportunities and a collaborative environment.

Servicios

Flexibility with remote and hybrid options

Career advancement opportunities

Access to cutting-edge training and industry experts

Formación

• Passion for experience innovation and a growth mindset.
• Minimum of 2 years of experience in a similar role or internship.
• Willingness to learn about networks and IT infrastructure.

Responsabilidades

• Assist with maintenance and inventory of IT equipment.
• Support users with basic troubleshooting.
• Help configure user accounts and workstations.
• Participate in monitoring incidents in the ticketing system.

Conocimientos

Advanced English

Basic knowledge of Windows 10/11

Experience with JIRA

Basic knowledge of Active Directory

Educación

Technical course or college degree in IT

Herramientas

Google Workspace

Microsoft Office 365

Descripción del empleo

Why Valtech? We’re advisors, visionaries, creative and techies. We embrace all things digital. We talk to each other. We have fun. We love our clients. We’re looking ahead • We are global

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience.

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

As a IT Support Ssr, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring a minimum of 2 YEARSof experience, a growth mindset and a drive to make a lasting impact.

In this role, you will support the IT team by providing first-level technical assistance to internal users. We are looking for someone motivated to learn, detail-oriented, and eager to develop technical skills while delivering effective and attentive support. You will receive close guidance from more experienced technicians and will gradually take on more responsibilities.

Role responsibilities

· Assist with the maintenance and inventory of IT equipment (printers, computers, monitors).

· Support users with basic troubleshooting (hardware, software, peripherals).

· Help configure user accounts and workstations.

· Participate in daily monitoring of incidents and requests in the ticketing system.

· Follow procedures to clearly document issues and solutions.

· Provide basic technical support during meetings (e.g., assistance with Zoom or Teams setup).

· Assist with the physical setup and relocation of workstations (including furniture and IT equipment).

· Learn to use tools such as Active Directory, Meraki MDM, or ESET SMC under supervision.

· Stay up to date on IT tools and procedures related to your activities.

· Collaborate with the IT team to enhance your knowledge and contribute to a collaborative environment.

Must have qualifications

To be considered for this role, you must meet the following essential qualifications:

Advanced English – Required for daily communication at work

Ongoing or completed technical course or college degree in IT, computer support, or related fields

Experience in a similar role or internship (academic or personal projects will also be considered)

Basic knowledge of Windows 10/11 and/or macOS operating systems

Willingness to learn about networks, collaboration tools, and IT infrastructure

English – mandatory – advanced level

Experience working with JIRA

Azure certification is a plus

Nice to have qualifications

• Familiarity with Google Workspace, Microsoft Office 365, etc.

Basic knowledge of: Active Directory, Jira, Confluence

Basic understanding of IT ticketing systems

Azure certification is a plus

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

The benefits

This is a full-time position based in Ciudad de Mexico, Mexico.

Beyond a competitive compensation package, we offer:

• Flexibility, with remote and hybrid work options (country-dependent)
• Career advancement, with international mobility and professional development programs
• Learning and development, with access to cutting-edge tools, training and industry experts

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps.

️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.

Contact us

We would love to hear from you! Please fill out the form and the nearest person from office will contact you.
Should you need an alternative format and/or communication support to provide feedback please contact Sheree Atcheson .

Let's reinvent the future

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