SSC HR Specialist (Total Rewards)

MAHLE; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An international automotive supplier is seeking an SSC HR Specialist (Total Rewards) to support HR inquiries and processes. You will resolve tickets from employees and HR partners, assist with data management issues, and provide exceptional customer service. The ideal candidate will have HR process experience, IT HR systems knowledge, and strong Microsoft 365 skills. Join a diverse team and enjoy ongoing development opportunities and attractive benefits.

Servicios

Collaborative environment

Personal & career development opportunities

Attractive salary

Extensive personal benefits

Formación

• Experience in one or more HR processes in the SSC/BPO environment.
• Familiarity with IT HR systems is essential.
• Proficiency in Microsoft 365, especially Teams, PowerPoint, and Excel.
• Advanced English proficiency required.
• Skills in data analysis and statistics are beneficial.
• Ability to manage communication effectively.

Responsabilidades

• Resolve tickets submitted by employees and HR partners.
• Re-assign and escalate tickets when necessary.
• Support HR data management issues.
• Generate operational reports for continuous improvement.
• Provide high-level customer service to stakeholders.

Conocimientos

Experience in HR processes

Knowledge of IT HR Systems

Microsoft 365 skills (Teams, PowerPoint, Excel)

Advanced English

Data Analysis & Statistics

Communication Management

Descripción del empleo

Your Contribution

Your Contribution:

As SSC HR Specialist (Total Rewards) you will serve as support to solve HR related inquiries which require expertise knowledge.

• Resolve tickets submitted by Employees, Global Process Owners, Center of Expertise, Employee Relations Partner, HR Business Partner and other functions.
• Re-assign and escalate tickets to Tier 1 & 2, Centers of Expertise when appropriate.
• Support Success Factors, PeopleDoc, SAP HR Data Management Issues, e.g. Mass data loads.
• Generate operational reports and prepare data for identification of continuous improvement opportunities.
• Provide a high level of customer service to employees and other stakeholders.

Your Experience & Qualifications

• Experience in one or more HR processes in the SSC/BPO environment.
• Knowledge of IT HR Systems.
• Microsoft 365 skills, especially within Teams, PowerPoint and Excel.
• Advanced English, Conversational Level.
• Data Analysis & Statistics.
• Communication Management.

Our Offer

We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities, attractive salary & extensive personal benefits. We encourage you to apply even if you don´t meet every single requirement. You may just be the right candidate for this or other roles.

After receiving your online application, the interview process will typically be, a screening call followed by Personal Interview(s).

For more information about MAHLE and what a career with us looks like for you, click here. Jobs & Career MX |MAHLE

#TeamMAHLE is diverse, and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.

Do you have any questions?
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