Sr Technical Support Associate (English & French Speaker)

Resideo; San Luis Potosí; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Join a leading global provider of comfort and security solutions as a Technical Support professional. You will be part of a team dedicated to solving complex technical issues, ensuring customer satisfaction, and promoting a knowledge-sharing culture. This role offers opportunities for professional growth and access to cutting-edge tools in a hybrid work environment.

Servicios

Benefits beyond Mexican labor law

Collaborative work environment

Opportunities for professional growth

Access to cutting-edge tools

Formación

• Experience in the industry is preferred.
• Strong continuous improvement mindset.

Responsabilidades

• Facilitate issue identification and analysis.
• Investigate and resolve technical issues.
• Provide technical training.

Conocimientos

Advanced French

Advanced English

Excellent communication skills

Herramientas

Salesforce.com

SharePoint

Descripción del empleo

Job Description

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. Be part of a team that is solving complex technical problems for the customer. Learn to apply highest standards of customer support. Build business acumen while learning to address customer's technical needs.

JOB DUTIES:

• Facilitate issue identification and analysis
• Investigate and resolve technical issues
• Track requests resolution
• Provide technical training
• Build relationships with customers
• Test products & software
• Develop and share knowledge
  
  

YOU MUST HAVE:

• Advanced French / Spoken and Written
• Advanced English / Spoken and Written
• Excellent communication skills
  
  

WE VALUE:

• Experience in the industry is preferred
• Strong continuous improvement mindset, strong leadership impact
• Experience with Salesforce.com and SharePoint
• Demonstrated experience with Knowledge Management & Call Center Management
• Good administration skills
  
  

WHAT'S IN IT FOR YOU?

• Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
• Access to cutting-edge tools, resources, and a supportive team to help you excel.
• The chance to work with a global, innovative company shaping the future in its industry.
  
  

About Us

Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com .

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster , "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

JOB INFO

Job Identification : 16108

Job Category : Technical Support

Posting Date : 2025-05-12T14:13:51+00:00

Job Schedule : Full time

Locations : Avenida Palmira No 351. 5to Piso, San Luis Potosi, 78295, MX

(Hybrid)

Incentive Eligible : N/A

Business : Resideo

Hiring Salary Range : At Resideo, we are committed to inclusive and equitable compensation. Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location. We also provide additional benefits tailored to your location and role.