Sr Technical Support Associate

Resideo; San Luis Potosí; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology company in San Luis Potosí is seeking a Technical Support Specialist to provide professional coverage for customer technical issues. Responsibilities include analyzing problems, training customers, and ensuring satisfaction. Ideal candidates will have strong English communication skills and prior customer service experience. This role offers a supportive work environment with growth opportunities.

Servicios

Benefits exceeding labor law requirements

Collaborative work environment

Continuous professional growth opportunities

Access to cutting-edge tools

Formación

• Strong continuous improvement mindset and leadership impact.
• Experience in the industry preferred.
• Good interpersonal and communication skills.

Responsabilidades

• Facilitate issue identification and analysis.
• Investigate and resolve technical issues.
• Track requests for resolution.
• Provide technical training.
• Build relationships with customers.
• Test products and software.
• Develop and share knowledge.

Conocimientos

Excellent English Communications and verbal skills

Customer Service Experience

Herramientas

Salesforce.com

SharePoint

Descripción del empleo

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. Be part of a team that is solving complex technical problems for the customer. Learn to apply highest standards of customer support. Build business acumen while learning to address customer's technical needs.

JOB DUTIES:

• Facilitate issue identification and analysis
• Investigate and resolve technical issues
• Track requests resolution
• Provide technical training
• Build relationships with customers
• Test products & software
• Develop and share knowledge

YOU MUST HAVE:

• Excellent English Communications and verbal skills
• Customer Service Experience

WE VALUE:

• Experience in the industry is preferred
• Good interpersonal and verbal & written communication skills
• Strong continuous improvement mindset, strong leadership impact
• Experience with Salesforce.com and SharePoint
• Demonstrated experience with Knowledge Management & Call Center Management
• Good administration skills

WHAT'S IN IT FOR YOU?

• Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
• Access to cutting-edge tools, resources, and a supportive team to help you excel.
• The chance to work with a global, innovative company shaping the future in its industry.

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