Sr Technical Support Associate

Resideo; Aguascalientes; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa global e innovadora busca un especialista en soporte técnico para proporcionar asistencia confiable a clientes internos y externos. Las responsabilidades incluyen la identificación y resolución de problemas técnicos, la capacitación del cliente y el trabajo en un entorno colaborativo. Se requiere experiencia en atención al cliente y habilidades en inglés avanzado. Ofrecen beneficios más allá de la legislación laboral mexicana y oportunidades de crecimiento profesional.

Servicios

Beneficios mejorados

Ambiente laboral colaborativo

Oportunidades de crecimiento profesional

Formación

• Experiencia en servicio al cliente (preferiblemente en call center).
• Habilidades avanzadas de comunicación verbal y escrita en inglés.
• Capacidad para gestionar interacciones desafiantes con clientes de manera profesional.

Responsabilidades

• Facilitar la identificación y análisis de problemas.
• Investigar y resolver problemas técnicos.
• Proporcionar capacitación técnica a los clientes.

Conocimientos

Atención al cliente

Comunicación en inglés

Resolución de problemas

Herramientas

Salesforce.com

SharePoint

Descripción del empleo

Provide reliable technical assistance to internal and external customers. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. Be part of a team that is solving complex technical problems for the customer. Learn to apply highest standards of customer support. Build business acumen while learning to address customer's technical needs.

JOB DUTIES:

• Facilitate issue identification and analysis
• Investigate and resolve technical issues
• Track requests resolution
• Provide technical training
• Build relationships with customers
• Test products & software
• Develop and share knowledge

YOU MUST HAVE:

• Customer Service Experience (Call center preferred)
• Advanced written and verbal English skills
• Shift Availability
• Skilled in professionally managing challenging customer interactions and delivering effective, solutions-oriented resolutions.
• Experienced in thriving within fast-paced environments while maintaining efficiency, attention to detail.

WE VALUE:

• Experience in the industry is preferred
• Good interpersonal and verbal & written communication skills
• Strong continuous improvement mindset, strong leadership impact
• Experience with Salesforce.com and SharePoint
• Demonstrated experience with Knowledge Management & Call Center Management
• Good administration skills

WHAT'S IN IT FOR YOU?

• Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
• Access to cutting-edge tools, resources, and a supportive team to help you excel.
• The chance to work with a global, innovative company shaping the future in its industry.

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