Sr Technical Supp Analyst - Mexico

BMC Software Inc; Guadalajara; Híbrido; MXN 656,000 - 1,095,000; Jornada completa

Descripción de la vacante

BMC Software Inc busca un Sr Technical Support Analyst para unirse a su equipo en Guadalajara, México. Este rol implica brindar soporte técnico a productos BMC AMI Cloud, colaborar con clientes y resolver problemas complejos. Se requiere un mínimo de 3 años de experiencia y conocimientos en sistemas Z/OS y conceptos de mainframe. Únete a un entorno de trabajo diverso y de apoyo con oportunidades para el crecimiento profesional.

Formación

• Mínimo 3 años de experiencia relevante.
• Habilidades de comunicación efectiva.
• Conocimientos en conceptos de mainframe y almacenamiento Z/OS.

Responsabilidades

• Proporcionar soporte técnico para productos BMC AMI Cloud.
• Gestionar solicitudes de soporte para asegurar la satisfacción del cliente.
• Documentar todas las interacciones de soporte de manera exhaustiva.

Conocimientos

Comunicación

Conocimientos de Z/OS

Troubleshooting de red

SQL

Linux/Unix

Docker

RDBMS

Almacenamiento en la nube/S3

Descripción del empleo

Basic Information

• Job Name: Sr Technical Support Analyst - Mexico
• Country: Mexico
• State: Jalisco
• City: Guadalajara
• Date Published: 10-Jul-2025
• Job ID: 45274
• Travel: Up to 10%

Click here to learn more about our benefits.

Description and Requirements

#LI-OG1 Hybrid: #LI-Hybrid

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. We value giving back to the community, and our work environment supports work-life balance. We celebrate wins and foster a supportive, inspiring team culture.

Our goal is to help customers become an Autonomous Digital Enterprise through our products like Control-M, which automates critical workflows across complex IT environments worldwide. We are committed to innovation, employee training, and continuous growth.

As part of our Technical Support Team, you will:

1. Provide technical support for BMC AMI Cloud products.
2. Communicate with customers and R&D to troubleshoot and resolve issues.
3. Manage support requests to ensure customer satisfaction.
4. Document all support interactions thoroughly.
5. Analyze and troubleshoot complex customer issues, escalating when necessary.
6. Respond promptly via email, web, or phone support.
7. Install, configure, and troubleshoot software products.
8. Recreate customer problems to assist in resolution.
9. Gather relevant logs and documentation for troubleshooting.
10. Review and update technical documentation as needed.

Requirements

• Minimum 3 years of relevant experience.
• Good communication skills.
• Knowledge of Z/OS, Z/OS Storage, and mainframe concepts.
• Experience with TSO, network troubleshooting, Linux/Unix, Docker, SQL, RDBMS, SSL, and cloud storage/S3.
• Willingness to participate in on-call support during evenings and weekends.

Our commitment to you!

BMC values its people and fosters a culture of authenticity and diversity. We encourage candidates from all backgrounds to apply, even if you’re unsure about meeting all qualifications.

We are an equal opportunity employer, committed to providing accommodations for applicants with disabilities. We do not request payment for employment opportunities.

Salary Range: Min: 656,775; Mid: 875,700; Max: 1,094,625

This job posting is active and accepting applications.