Sr. Technical Account Manager - Scibids

DoubleVerify; Ciudad de México; Presencial; USD 40,000 - 80,000; Jornada completa

Descripción de la vacante

An innovative firm is seeking a Senior Technical Account Manager to enhance client experiences in the programmatic advertising space. This role involves managing campaigns, building client relationships, and collaborating with internal teams to ensure seamless operations. The ideal candidate will have a background in programmatic trading and analytics, with strong communication skills and a detail-oriented approach. Join a dynamic team that values growth and creativity, and play a key role in delivering data-driven insights to top-tier clients. If you're passionate about digital media and eager to make an impact, this opportunity is for you!

Formación

• 3 to 5 years of experience in programmatic trading and analytics.
• Fluency in English; Portuguese proficiency is a plus.

Responsabilidades

• Manage pilot and BAU campaigns, ensuring effective operation.
• Serve as the main point of contact for clients, providing support.

Conocimientos

Programmatic Trading

Analytics

Customer Success

Communication Skills

Detail-oriented

Educación

Bachelor's Degree in Marketing or Business

Herramientas

DV360

The Trade Desk

Xandr

Amazon DSP

Yahoo DSP

Meta Ads

Google Ads

Descripción del empleo

Who we are

DoubleVerify is a leading software platform for digital media measurement, data, and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, publishers, and digital ad platforms. DV’s technology platform provides advertisers with consistent and unbiased data and analytics to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies maximize their media spend through best-in-class solutions across the digital advertising ecosystem, contributing to a better industry. Learn more at www.doubleverify.com.

As a Senior Technical Account Manager at DV, you will serve as the primary post-sale contact for Scibids clients. Your role will involve overseeing the execution and performance of pilot and business-as-usual (BAU) campaigns, ensuring a seamless client experience, achieving strong campaign results, and fostering growth through upselling opportunities.

You will collaborate closely with DV’s Sales and Presales teams to deliver a cohesive customer journey and represent the voice of the client within Scibids.

What You'll Do

On a day-to-day basis, your responsibilities will include:

Campaign Management

• Manage Pilot campaigns during testing phases and BAU campaigns after scaling, leveraging Scibids AI technology.
• Monitor and troubleshoot campaign setup and performance within DSPs to ensure effective and smooth operation.

Client Communication & Relationship Building

• Serve as the main point of contact for assigned clients, providing daily support.
• Maintain consistent communication to ensure client satisfaction and address questions or concerns.
• Provide education, campaign insights, and performance recommendations regularly.

Internal Collaboration

• Work closely with the Presales team on onboarding new clients and optimizing campaign setups.
• Collaborate with the Scibids solutions team to resolve issues and troubleshoot potential roadblocks.
• Liaise with internal stakeholders, including Sales and Client Partner teams.

Reporting & Analysis

• Lead performance review sessions, campaign wrap-ups, and standard reporting to demonstrate ROI and the strategic value of Scibids.
• Analyze key performance metrics to provide optimization suggestions and innovative ideas based on results.

Upselling & Growth

• Develop strategies for upselling and expanding existing client accounts while acquiring new clients.
• Assist in scaling successful pilots into BAU engagements and identifying opportunities for campaign expansion.
• Introduce clients to new Scibids features and product enhancements.

Who You Are

• Professional experience (3 to 5 years) in programmatic trading, analytics, or customer success/account management within the programmatic advertising space.
• Experience with at least two of the following DSPs: DV360, The Trade Desk, Xandr, Amazon, or Yahoo. Knowledge of Meta & Google Ads is a plus.
• Fluent in English; proficiency in Portuguese is advantageous.
• Strong written and verbal communication skills.
• Detail-oriented with the ability to prioritize multiple projects/tasks and see them through to completion.
• Positive attitude, energetic, driven, and enthusiastic.
• Aspiring to grow within a scaling team and career.