Sr Support Engineer 1 (Supply Chain Planning / LDE & LSF)

Blue Yonder; Monterrey; Presencial; MXN 1,303,000 - 1,862,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Senior Support Engineer to join their White Glove Support team. In this role, you'll deliver exceptional support for Supply Chain execution solutions, engaging directly with clients during critical upgrades and resolutions. Candidates should possess a strong background in SQL and cloud technologies, alongside excellent communication skills. A Bachelor's degree in a related field is required, with a Master’s degree preferred. This position offers a competitive salary package, reflecting the importance placed on supporting cutting-edge technology.

Formación

• 5+ years of experience in Supply Chain domain, SCPO solutions, and Software/SaaS industry.
• Experience in customer service/support in Supply Chain software solutions.

Responsabilidades

• Provide functional and technical support during upgrades, deployments, and post-production.
• Analyze and resolve incidents within SCPO applications.
• Maintain positive customer relationships and document change control.

Conocimientos

SQL

Java / J2EE

Azure

Scripting Languages

Database Programming

Educación

Bachelor's degree in Computer Applications, Industrial Engineering, or Supply Chain Management

Descripción del empleo

Blue Yonder Job Profile: Sr Support Engineer

Overview:

This role is within the White Glove Support team on the Supply Chain execution squad and will be a pioneer in providing value-added white glove services for our SCPO solutions customers within the pillars of excellence (Logistics Service Providers, Retailers, Manufacturers and Life Science.)

What you'll do:

• Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
• Analyze and resolve incidents within the SCPO application(s)
• Expertise in all SCPO-related technologies and LDE / LSF solutions including SQL, integration methods such as EDI, and other 3rd party tools and utilities, I.E. File transfer and SFTP
• Maintain positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations to instill confidence in BY’s continued solutions
• Document change control and publish testing results transparently to the customer on a schedule.
• Bring in new ideas for automation, re-use, and service improvements
• Deep understanding of BY's evolving SaaS offerings, features and functionality deployed for BYs customers.
• Engage in continuous learning on latest BY execution solutions and how core SCPO plays a role (such as cognitive execution.)
• Where applicable, maintain the internal testing, runner, and shared customer environments required for testing services.

What we are looking for:

Industry experience:

• Functional experience working with BY products specifically within execution solutions.
• Technical experience with BY products specifically within execution solutions.

Execution Platforms

• 5+ years of Supply chain domain experience in SCPO solutions and LDE/LSF solutions
• 5+ years of experience in the Software/SaaS industry
• Experience with customer/client service and/or support in Supply Chain software solutions
• Private/Public cloud management domain experience

Technical Skills:

• Familiar with Database programming/Data Modeling using Oracle SQL and/or MS SQL
• Working knowledge of middleware (i.e. Weblogic, TomCat)
• Proficiency in Java / J2EE concepts – JDBC, C++
• Azure defect identification and log analysis for TMS and WMS
• Advanced knowledge of operating systems (e.g. Windows, UNIX, LINUX)
• Experience with Cycle, Jenkins Automation, or similar automated testing suite.
• Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc.
• Experience in supporting MuleSoft, webservices (Rest/SOAP PI ) based integrations
• Cloud Infrastructure – Azure cloud, certification on Azure fundamentals, Level 2 Azure certifications

Soft Skills:

• Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting
• Must be self-motivated and quick learner - New technologies, platforms, integrations
• Project and program management experiences is critical in this role
• Must be able to manage multiple competing service priorities in tandem
• Demonstrates the ability to work independently
• Demonstrates BY’s Core Values of Empathy, Relentless, Results and Teamwork

Education:

• Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Masters Degree preferred.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.