Sr Support Engineer 1 (Supply Chain Planning)

Blue Yonder; Monterrey; Presencial; USD 40,000 - 60,000; Jornada completa

Descripción de la vacante

A leading company seeks a Sr Support Engineer to join their White Glove Support team, delivering exceptional support for supply chain execution solutions. The ideal candidate will leverage their 5+ years of experience in supply chain and SaaS, executing technical support, automating processes, and maintaining strong customer relationships. A Bachelor’s degree is required, with a Master’s preferred. Join us in enhancing customer satisfaction and delivering top-notch service!

Servicios

Continuous learning opportunities

Flexible working conditions

Formación

• Minimum 5+ years in supply chain domain and SaaS industry.
• Experience in customer service/support for supply chain software.
• Bachelor’s degree required; Master's preferred.

Responsabilidades

• Provide functional and technical support during upgrades and deployments.
• Analyze and resolve incidents within SCPO applications.
• Document change control and publish results to customers.

Conocimientos

Communication

Interpersonal Skills

Project Management

Automation

Technical Support

Educación

Bachelor’s degree in Computer Applications, Industrial Engineering, or Supply Chain Management

Master's Degree (preferred)

Herramientas

Oracle SQL

Azure

Java

UNIX

Python

Descripción del empleo

Blue Yonder Job Profile: Sr Support Engineer

Overview:

This role is within the White Glove Support team on the Supply Chain execution squad and will be a pioneer in providing value-added white glove services for our SCPO solutions customers within the pillars of excellence (Logistics Service Providers, Retailers, Manufacturers and Life Science.)

What you'll do:

• Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
• Analyze and resolve incidents within the SCPO application(s)
• Expertise in all SCPO-related technologies including SQL, integration methods such as EDI, and other 3rd party tools and utilities, I.E. File transfer and SFTP
• Maintain positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations to instill confidence in BY’s continued solutions
• Document change control and publish testing results transparently to the customer on a schedule.
• Bring in new ideas for automation, re-use, and service improvements
• Deep understanding of BY's evolving SaaS offerings, features and functionality deployed for BYs customers.
• Engage in continuous learning on latest BY execution solutions and how core SCPO plays a role (such as cognitive execution.)
• Where applicable, maintain the internal testing, runner, and shared customer environments required for testing services.

What we are looking for:

Industry experience:

• Functional experience working with BY products specifically within execution solutions.
• Technical experience with BY products specifically within execution solutions.

Execution Platforms

• Minimum of 5+ years of Supply chain domain experience in warehouse management
• Minimum of 5+ years of experience in the Software/SaaS industry
• Experience with customer/client service and/or support in Supply Chain software solutions
• Private/Public cloud management domain experience

Technical Skills:

• Familiar with Database programming/Data Modeling using Oracle SQL and/or MS SQL
• Working knowledge of middleware (i.e. Weblogic, TomCat)
• Proficiency in Java / J2EE concepts – JDBC, C++
• Azure defect identification and log analysis for TMS and WMS
• Advanced knowledge of operating systems (e.g. Windows, UNIX, LINUX)
• Experience with Cycle, Jenkins Automation, or similar automated testing suite.
• Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc.
• Experience in supporting MuleSoft, webservices (Rest/SOAP PI ) based integrations
• Cloud Infrastructure – Azure cloud, certification on Azure fundamentals, Level 2 Azure certifications

Soft Skills:

• Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting
• Must be self-motivated and quick learner - New technologies, platforms, integrations
• Project and program management experiences is critical in this role
• Must be able to manage multiple competing service priorities in tandem
• Demonstrates the ability to work independently
• Demonstrates BY’s Core Values of Empathy, Relentless, Results and Teamwork

Education:

• Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Masters Degree preferred.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.