Sr Support Engineer 1

time left to apply End Date: April 28, 2025 (30+ days left to apply)

job requisition id 250471

Overview

This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.

What you'll do:

• Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases.
• Analyze and resolve incidents within the BY WMS and TMS application(s).
• Expertise in all WMS-related technologies including MOCA, integration methods, and other 3rd party tools and utilities.
• Maintain positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations to instill confidence in BY’s continued solutions.
• Document change control and publish testing results transparently to the customer on a schedule.
• Bring in new ideas for automation, re-use, and service improvements.
• Deep understanding of BY's evolving SaaS offerings, features, and functionality deployed for testing customers.
• Engage in continuous learning on the latest BY execution solutions and how automated testing plays a role (such as cognitive execution).
• Where applicable, maintain the internal testing, runner, and shared customer environments required for testing services.

What we're looking for:

• Strong analytical/problem-solving skills, ability to provide alternatives, root cause analysis, testing skills, and ability to make thoughtful proposals.
• Must have effective oral and written communications skills and the ability to work successfully with internal and external stakeholders.
• Familiarity with retail domain and order management systems is a must.
• Experience with scripting tools like JMeter and Selenium.
• Experience with Azure and GCP cloud services around deployments and monitoring.
• Experience with tuning, extracting data from Cassandra and/or MongoDB.
• Use of Kafka.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values.

Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About Us

Who are we?
We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 years of domain expertise.

What do we do?

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers, and logistics providers to seamlessly predict, pivot, and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences.