Sr Support Engineer 1

Blue Yonder; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Join a leading AI-driven company as a Sr Support Engineer I, where you'll leverage your technical expertise to support WMS solutions in a dynamic environment. This role involves collaborating with project teams to deliver exceptional service to clients, ensuring smooth onboarding, and providing ongoing technical support. You'll engage in troubleshooting, project planning, and performance analysis, all while working with cutting-edge cloud technologies. If you're passionate about technology and eager to contribute to a rapidly growing team, this is the perfect opportunity for you to shine and make a meaningful impact in the supply chain solutions space.

Formación

• 6-10 years of experience in support or implementation roles.
• Hands-on experience with Blue Yonder WMS product is desirable.

Responsabilidades

• Provide technical support for WMS solutions and assist with onboarding new customers.
• Conduct technical analysis and develop solutions for client needs.

Conocimientos

Technical Support

Project Management

Troubleshooting

Cloud Integration

Communication Skills

Performance Analysis

Educación

Bachelor’s Degree in Engineering

Master’s Degree in Computer Applications

Herramientas

Oracle SQL

PL/SQL

Shell Scripting

Java

Apache

IIS

JBoss

Weblogic

Descripción del empleo

Job Title: Sr Support Engineer I

Overview:

Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”. Seeking an astute individual that has a strong techno-functional foundation to support BY WMS Solutions.

Scope:

Core responsibilities to include WMS support (Onboard new customers/ Upgrades) for SaaS accounts hosted in cloud native (we use Azure). The team currently comprises of 300+ global associates across North America, Europe, India / LATAM (COE) and APAC and is expected to grow rapidly.

What you’ll do:

1. Assist other team members with benchmarking and sizing exercises.
2. Conduct technical analysis sessions with clients and/or the project team to understand the functional and technical needs of the client and develop technical solutions to meet those needs.
3. Provide a variety of technical support to the project team; including quality assurance/design review, environment setup, software installation, configuration, troubleshooting, system testing, programming, etc.
4. Provide technical expertise on development projects.
5. Work with appropriate parties to ensure issues are resolved.
6. Provide timely, appropriate level of communication with respect to the work assigned.
7. Work with project team to understand and help to refine and define project technical requirements from technical specifications.
8. Diagnose business and technical expectations on a project.
9. Work with the appropriate parties to effectively estimate project timelines.

What we are looking for:

We are looking for a person who has hands-on experience in Blue Yonder WMS product (Desirable) and has working experience either in Implementation or product/application support role. In this role, the associate is expected to handle multiple projects of medium complexity in an independent manner working with the project teams and other Infrastructure teams in Cloud department. Having good working knowledge in WMS Discrete version 2011 and above is preferred. It is preferable if the candidate has worked in a more recent product version. Should be a self-motivated leader in his/her own sense.

• Bachelor’s Degree in Engineering or Master’s degree in Computer Applications or other equivalent technical field or equivalent working experience.
• 6–10 years’ work experience.
• Must have proven capabilities in planning the project execution and assist the project managers in planning effort.
• The candidate should understand the enterprise integration methodologies with specific emphasis on real-time systems integration using Files, web services, socket communications, etc.
• Candidate should possess sufficient knowledge of the various technical components involved in building a cloud environment – Operating system, RDBMS (Specifically SQL Server), Network, B2B Integration, DNS, File systems, and Storage etc.
• Candidate should have basic understanding of non-functional requirements that are to be considered during project implementation phase and should be able to engage with the customers in defining the NFR requirements.
• Candidate should have advanced troubleshooting capabilities in dealing with performance issues on the application deployed in Cloud.
• Candidate should have good knowledge of various printing requirements and type of printers that are normally used in a warehouse and should be able to work with customers and guide them on the right solution.
• Should have proven expertise in understanding the criticality of the solution to the customers’ business and be able to provide appropriate solutions.
• Should work as a liaison between Consulting, Support, and Cloud Services to ensure smooth and efficient implementation and integration between technical and functional system requirements during onboarding of new customers or during upgrades or patch updates.
• Should be able to work independently on technical issues. Good knowledge of Apache, IIS, JBoss, Weblogic (any one of them) will be helpful.
• Provide hyper-care support during go-live phase. This will require the associate to have good knowledge of the incident and problem management process.
• Proficient in Oracle SQL, PL/SQL, Shell scripting (UNIX, Perl), Java.
• Product implementation cycle knowledge.
• Cloud architecture basic knowledge.
• Knowledge of WMS concepts.
• Able to work flexible hours, including evenings, weekends, as project and system availability requirements demand.
• Open to work on a shift that includes working on Saturday and Sunday.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.