Sr SRE Engineer

NTT America, Inc.; Región Centro; In loco; MXN 900.000 - 1.300.000; Tempo pieno

Descrizione del lavoro

NTT DATA seeks a Sr SRE Engineer to own cloud infrastructure in Guadalajara, Mexico, driving an infrastructure-as-code environment while monitoring health to advance innovation. The role emphasizes Cloud and DevOps culture and supports transformation of operational support.

The candidate will maintain public cloud infrastructure (Azure or AWS), automate with Terraform and IaC tools, and manage containerized apps with Docker/Kubernetes, plus monitoring with Grafana, Prometheus, Elastic, or

Competenze

• Bachelor's degree in Computer Science or related fields or equivalent experience.
• Minimum 5-6 years of working experience with at least one public cloud platform (Azure or AWS).
• Minimum 5-6 years Windows/Linux experience.
• Minimum 3 years Terraform or other IaC platforms experience.
• Strong knowledge of observability platforms (Grafana/Prometheus/Elastic/DataDog).
• Experience running and managing large IT platform services across multiple regions.
• Experience with container orchestration (Docker or Kubernetes).
• Strong English communication (written and oral) skills.

Mansioni

• Own and manage cloud infrastructure and IaC environment.
• Monitor infrastructure health and drive resilience and upgrades to minimize downtime.
• Support L3 troubleshooting across multiple time zones.
• Enable automation and CI/CD using Git, GitHub Actions, Jenkins, Ansible, Docker, Kubernetes.
• Implement observability with Grafana, Prometheus, Elastic, DataDog or similar.
• Guide deployments and outages with RCA analysis and post-mortems.
• Collaborate with product owners and stakeholders to deliver reliable services.

Conoscenze

Cloud platforms

Windows/Linux

English proficiency

Formazione

Bachelor's degree in Computer Science or related

Strumenti

Terraform

Ansible

Docker

Kubernetes

Git

GitHub Actions

Jenkins

Helm

Grafana

Prometheus

Elastic

DataDog

Dynatrace

Descrizione del lavoro

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Sr SRE Engineer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Sr. SRE Engineer

Essential Responsibilities:

The Sr. SRE Engineer will be able to own the cloud infrastructure, build an infrastructure-as-code environment while also being able to monitor overall systems and infrastructure health to help the company continue advancing their innovation. The successful candidate will have the Cloud and DevOps culture embedded in their work habits. This role will help drive these practices in the overall transformation of operational support.

YOUR DUTIES:

• Maintain public cloud infrastructure by using at least one of the Cloud technology Azure or AWS.

• Build and Maintain cloud infrastructure automation (IaC) by using Terraform, ARM Templates or similar.

• Build and Maintain IT automation using tools like Ansible, Chef or managing complex container-based applications like Helm for Kubernetes.

• Build, delivery and deployment by using modern technologies like Git, Git Action, Jenkins, Octopus, Ansible, Docker, Kubernetes or similar.

• Build and maintain observability and monitoring across different IT platforms by using Grafana, Prometheus, Elastic, DataDog or similar.

• Oversee all planned outages, assess RCA and assist with major upgrades to ensure minimum downtime.

• Be part of an L3 team, spread across 3 time zones, to support troubleshooting IT platforms issues, when required (escalated from previous support levels L1 and L2).

YOU MUST HAVE:

• Bachelor's degree in computer science, Engineering or related fields, and equivalent experience.

• Minimum 5-6 years of working experience with at least one of the public cloud platforms: Azure preferred but not required.

• Minimum of 5-6 years Windows / Linux experience.

• Minimum of 3 years Terraform or other IaC platforms experience.

• Strong knowledge of Elastic, Grafana, Prometheus or other observability platforms (Datadog, Dynatrace, etc.).

• Proven experience with running and/or managing large IT platform services with multiple availability regions.

• Experience with container orchestration platform Docker or Kubernetes, or similar.

• Strong English communication (written and oral) skills are required.

WE VALUE:

• Public Cloud (Azure or AWS) Certifications – Professional level preferred.

• Comfort with both Linux and Windows administration.

• Background with scripting technologies: PowerShell or Bash or Python.

• Knowledge of monitoring and logging systems (e.g. ELK stack, Grafana, Icinga2 or similar).

• The right candidate for this role is passionate about technology, collaborates with product owners and technical stakeholders, thrives under pressure, and is laser-focused on delivering exceptional results.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) .