Sr Service Delivery Manager - SF Health Cloud

Michael Page International México Reclutamiento Especializado S.A. de C.V; Guadalupe; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

Una consultora internacional está buscando un líder en gestión de Salesforce Health Cloud y Experience Cloud en Nuevo León. El candidato ideal debe tener experiencia en herramientas potenciadas por IA y un sólido historial en la dirección de equipos Agile. Se ofrecen beneficios competitivos, incluyendo pólizas médicas y bonos anuales. Este puesto incluye un esquema de contratación con el cliente.

Servicios

Vales de despensa (MXN $1,900 por mes)

12 días de vacaciones al año

Bono vacacional del 25%

Bono de fin de año: 30 días de salario

Seguro médico y dental privado para la familia inmediata

Seguro de vida (24 meses de salario)

Descuentos médicos y ópticos

Formación

• 5-7 años de experiencia con Salesforce Health Cloud y Experience Cloud.
• Experiencia práctica con características potenciadas por IA.
• Fondo sólido en arquitectura en la nube y desarrollos de API.
• Éxito demostrado colaborando con equipos de negocios y TI globales.
• 5-7 años de experiencia en liderazgo de equipos en ambientes Agile.

Responsabilidades

• Gestión y entrega de plataformas comerciales unificadas.
• Asistencia en la gestión de presupuestos y negociaciones de contratos.
• Liderar prácticas de ingeniería aumentadas por IA.
• Colaborar globalmente con socios comerciales y partes interesadas internas.
• Gestión de aplicaciones de Pharma y supervisión arquitectónica.

Conocimientos

Salesforce Health Cloud

Salesforce Experience Cloud

AI-augmented features

cloud architecture

API development

data models

team leadership

Agile environments

strong communication skills

Descripción del empleo

Overview

You will be hire by Page Consulting. You will be assigned to one of our clients.

Sobre nuestro cliente

A global biopharmaceutical company, that specializes in the discovery, development, and commercialization of medicines for rare diseases.

Descripción

• Working closely with third-party/vendor onshore / offshore resources and the Global IT team to manage, maintain, and deliver value to the business through robust unified commercial platforms, including AI-augmented capabilities such as generative content and autonomous agents.
• Assisting Director in managing capital and expense budgets and vendor contract negotiations.
• Leading AI-Augmented Engineering Practices, ensuring key technical components are delivered on time and with desired quality in all phases of new application development or enhancements to existing applications.
• Overlooking internal and external development teams for adherence to best practices and standards. Best practices and standards include security, architecture, coding standards, deployments, and operating procedures, with AI-enhanced monitoring and compliance checks.
• Driving the execution of the long-range strategy and roadmap of applications ensuring alignment with vendors and business needs, incorporating AI innovation roadmaps.
• Collaborating globally with business partners and internal IT stakeholders to gather business requirements, guide and educate on automation opportunities and execute IT strategies.
• Manage direct reports and additional onshore/offshore resources from vendor or temporary staff by recruiting, training, and coaching employees and communicating job expectations, including upskilling teams in AI tools and practices.
• Manage Patient Pharma business application(s) including Salesforce Health Cloud and Experience Cloud by:
• Operational monitoring and improvements including backup strategy, Disaster Recovery, and archiving, enhanced by AI-driven anomaly detection and predictive maintenance.
• Develop and enforce release management strategy and development standards, using AI for automated testing and quality assurance.
• Providing architectural oversight, including AI integration patterns and ethical AI design.
• Balancing the demand for enhancements and changes with available resources.
• Maintaining roadmaps and budget for patient applications.

Perfil buscado

• 5-7 years of experience with Salesforce Health Cloud and Experience Cloud, including data models, integration methods, and support frameworks.
• Hands-on expertise with AI-augmented features (Einstein GPT, AI Ops for self-healing systems, predictive analytics, intelligent incident resolution).
• Strong background in cloud architecture, API development, integrations, and AI/ML implementations (generative AI workflows, predictive models).
• Proven success collaborating with global business and IT teams to gather requirements, define KPIs, and deliver scalable, value-driven solutions.
• 5-7 years of team leadership experience, managing developers, support staff, vendors, and service providers across Agile environments.
• Skilled in leading Scrum and Kanban teams, driving process improvements, and enforcing best practices in security, coding, and operations.
• Recognized for strong communication skills, adaptability in fast-paced environments, and ability to translate business needs into technical strategies.

Qué Ofrecemos

Full payroll, not a mixed model

• Grocery vouchers (MXN $1,900 per month).
• 12 vacation days per year.
• 25% vacation bonus.
• Year-end bonus: 30 days of salary.
• Private medical and dental insurance for you and your immediate family.
• Life insurance (24 months of salary).
• Medical and optical discounts

Includes a contract-to-hire scheme with the client