Sr. Quality Engineer

Springs Window Fashions de Tijuana, S. de R.L. de C.V.; Tijuana; Presencial; USD 30,000 - 50,000; Jornada completa

Descripción de la vacante

A leading company in Tijuana is seeking a Quality Manager to provide leadership in quality management and process improvement. The role involves deploying quality tools, engaging with customer service, and ensuring effective quality plans are in place. Candidates should have a Bachelor's degree in Engineering and substantial experience in quality management, with strong communication skills in both English and Spanish.

Formación

• 4-7 years relevant work experience.
• 5+ years of Quality management at the Plant level.
• Experience in consumer products quality and process improvement.

Responsabilidades

• Lead and participate in process improvement initiatives.
• Engage in resolving customer remakes and concerns.
• Develop and implement quality plans and process control plans.

Conocimientos

Bilingual in English and Spanish

Effective communication skills

Leadership

Statistical tools knowledge

Lean Manufacturing tools knowledge

Educación

Bachelor's degree in Engineering

ASQ Certification in Quality Engineering or Management

Certified Black Belt

Herramientas

Minitab

Microsoft Office

Descripción del empleo

Provide leadership, support, participation, and facilitation to the organization’s performance, customer service, and process improvement efforts using quality management principles. Provide leadership and direction for all Quality Service associates. Ensure the development and implementation of effective quality plans and process control plans for internal and external processes. Support Engineering in new-product development projects and uphold organizational needs and core values.

Deploy Quality Tools

• DMAIC methodology (define, measure, analyze, improve, control)
• Teach the QAs methodology and application to the facility
• Data mining and root cause analysis
• Reliability/Repeatability measurement system analysis
• Lead Black Belt Projects and key process improvement teams
• Develop Green Belts and teach/coach tool use to all associates, ensuring application in production
• Develop & implement process auditing/measurement systems for internal/external processes
• Build prevention into new products/processes using Quality Engineering concepts
• Support teaming approaches to get things done and support process teams
• Audit Plant WI and Procedures for effectiveness and correct use

Process Improvement

• Lead and participate in Kaizens
• Deploy lean tools and techniques to resolve production issues
• Identify waste and rework, and implement plans for improvement
• Support process teams on quality and process improvements
• Track and support team process improvements
• Ensure Engineering changes and key improvements meet timelines and desired outcomes

Customer Service

• Engage in resolving customer remakes and listening post concerns
• Use process and quality knowledge to resolve issues and create sustainable solutions
• Follow up with internal and external customers to ensure resolutions are effective

Education and Experience

• Bachelor's degree in an Engineering discipline
• 4-7 years relevant work experience
• 5+ years of Quality management at the Plant level

Preferred Education and Experience

• ASQ Certification in Quality Engineering or Management
• Certified Black Belt
• Experience in consumer products quality and process improvement
• Experience resolving customer issues, including direct engagement by phone
• Experience working with internal and external suppliers and resolving issues at all levels
• Experience in training and coaching teams on the production floor

Knowledge, Skills, and Abilities

• Must be bilingual in English and Spanish
• Effective written and verbal communication skills
• Ability to lead teams and be effective team members
• Knowledge of statistical tools for problem solving, process measurement, control, and improvement
• Working knowledge of Minitab or similar software and proficiency with Microsoft Office products
• Experience with quality management systems and Total Quality Management concepts
• Ability to plan and manage own work with minimal supervision
• Lean Manufacturing tools knowledge

Desired Skills

• ISO 9001 Quality Management Systems knowledge