Sr. Program Manager, Strategic Account Services

Amazon; Ciudad de México; Presencial; USD 60,000 - 90,000; Jornada completa

Descripción de la vacante

Amazon Mexico is looking for an innovative Program Manager to enhance seller experience and implement next-generation management tools. This pivotal role involves driving seller success through project management, data analysis, and cross-functional collaboration to improve operational efficiency and satisfaction.

Formación

• 8+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Fluent in English and Spanish, both written and spoken.

Responsabilidades

• Lead initiatives to improve seller support operations.
• Develop and implement programs to increase seller satisfaction.
• Drive automation and process improvement projects.

Conocimientos

Project Management

Data Analysis

Cross-functional Collaboration

Process Improvement

Fluency in English

Fluency in Spanish

Advanced Excel Skills

Educación

Bachelor's degree

Master's degree or MBA

Descripción del empleo

Amazon Mexico is seeking an innovative and results-driven Program Manager to lead our efforts in enhancing seller experience and implementing next-generation seller management tools.

This role is crucial in driving seller success and developing solutions that support business growth. The ideal candidate will have a strong background in project management, a data-driven approach, and excellent cross-functional collaboration skills.

The successful candidate will play a pivotal role in enhancing the Amazon Marketplace experience for sellers in Mexico, driving innovations that support business growth and improve operational efficiency.

Key job responsibilities

1. Seller Experience Enhancement:

• Lead initiatives to improve seller support operations and optimize service delivery
• Develop and implement programs to increase seller satisfaction and operational efficiency
• Drive automation and process improvement projects to enhance the seller support experience
• Analyze seller feedback and satisfaction metrics to identify opportunities for improvement

Platform Development and Implementation:

• Lead the implementation of new seller management tools and solutions
• Prioritize feature releases based on business impact and market needs
• Collaborate with global teams to ensure successful platform adoption
• Drive continuous improvement of seller-facing tools and processes

Project Management:

• Develop and maintain project plans, timelines, and resource allocations for multiple initiatives
• Identify and mitigate risks, resolve issues, and remove obstacles to project success
• Provide regular updates to leadership on project status, KPIs, and business impact
• Drive data-driven decision making across multiple workstreams

Cross-functional Collaboration:

• Work closely with technology teams, business partners, and global stakeholders
• Facilitate communication between different teams to ensure seamless integration of new features
• Build strong partnerships across organizations to drive program success

Data Analysis and Reporting:

• Leverage data to make informed decisions and present insights to stakeholders
• Create and maintain dashboards to track key performance metrics
• Develop and monitor success metrics for various initiatives

Minimum qualifications

• Bachelor's degree
• 8+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
• Fluent in English and Spanish (written and spoken)
• Advanced Excel skills
• 8+ years of experience in driving process improvements

Preferred qualifications

• Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field

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