Sr. Program Manager, Strategic Account Services

Amazon; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading e-commerce company in Mexico is seeking an innovative Program Manager to enhance seller experience and implement next-generation management tools. This role requires 8+ years of project management experience, strong data analysis skills, and fluency in English and Spanish. The ideal candidate will lead initiatives to improve operations and drive seller success while collaborating with global teams.

Formación

• 8+ years of program or project management experience.
• Experience using data to drive improvements.
• Experience owning program strategy and communicating results.

Responsabilidades

• Lead initiatives to improve seller support operations.
• Develop programs to increase seller satisfaction.
• Drive data-driven decision making across projects.

Conocimientos

Project management

Data analysis

Cross-functional collaboration

Bilingual (English and Spanish)

Advanced Excel

Educación

Bachelor's degree

Descripción del empleo

Description

Amazon Mexico is seeking an innovative and results-driven Program Manager to lead our efforts in enhancing seller experience and implementing next-generation seller management tools. This role is crucial in driving seller success and developing solutions that support business growth. The ideal candidate will have a strong background in project management, a data-driven approach, and excellent cross-functional collaboration skills.

The successful candidate will play a pivotal role in enhancing the Amazon Marketplace experience for sellers in Mexico, driving innovations that support business growth and improve operational efficiency.

Key job responsibilities

Seller Experience Enhancement:

• Lead initiatives to improve seller support operations and optimize service delivery

• Develop and implement programs to increase seller satisfaction and operational efficiency

• Drive automation and process improvement projects to enhance the seller support experience

• Analyze seller feedback and satisfaction metrics to identify opportunities for improvement

Platform Development and Implementation:

• Lead the implementation of new seller management tools and solutions

• Prioritize feature releases based on business impact and market needs

• Collaborate with global teams to ensure successful platform adoption

• Drive continuous improvement of seller-facing tools and processes

Project Management:

• Develop and maintain project plans, timelines, and resource allocations for multiple initiatives

• Identify and mitigate risks, resolve issues, and remove obstacles to project success

• Provide regular updates to leadership on project status, KPIs, and business impact

• Drive data-driven decision making across multiple workstreams

Cross-functional Collaboration:

• Work closely with technology teams, business partners, and global stakeholders

• Facilitate communication between different teams to ensure seamless integration of new features

• Build strong partnerships across organizations to drive program success

Data Analysis and Reporting:

• Leverage data to make informed decisions and present insights to stakeholders

• Create and maintain dashboards to track key performance metrics

• Develop and monitor success metrics for various initiatives

Basic Qualifications

• Bachelor's degree

• 8+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Fluent in English and Spanish (written and spoken)

• Advanced Excel

Preferred Qualifications

• 8+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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