Sr. Manager - Transportation Management

Uber Freight; Ciudad de México; Presencial; USD 60,000 - 100,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Senior Manager to enhance relationships with SaaS clients and drive operational excellence. This role involves analyzing client operations, ensuring accurate billing, and implementing best practices to optimize service delivery. The ideal candidate will possess strong data analysis skills and a deep understanding of logistics operations. Join a leading enterprise technology company that powers intelligent logistics, providing innovative solutions to enhance supply chains and support Fortune 500 companies. If you are passionate about logistics and client success, this is the opportunity for you.

Formación

• Bachelor’s degree in Logistics, Transportation, or Administration required.
• 10+ years of experience in logistics operations preferred.

Responsabilidades

• Support Sales with operational input for advanced opportunities.
• Develop strategic approaches with SaaS clients using metrics and KPIs.

Conocimientos

Data Analysis

Excel Proficiency

Client Relationship Management

Educación

Bachelor’s in Logistics

Bachelor’s in Transportation

Bachelor’s in Administration

Herramientas

Tableau

Descripción del empleo

About The Role

The Senior Manager will be responsible for generating close relations with the SaaS accounts, developing a solid relationship with them, and avoiding any attrition of the current accounts. This position will also be part of the continuous improvement projects within the TM accounts in Central and North.

What The Candidate Will Do

1. Support Sales in advanced opportunities when operational input is required.
2. Develop a more strategic approach with SaaS clients through metrics, analysis, and KPIs based on their operations.
3. Ensure timely and accurate billing for SaaS clients.
4. Assist operations in continuous improvement projects to meet or exceed client-assigned operational, service-related, or financial goals.
5. Analyze cost variables for regular operations.
6. Implement best practices from clients to other TM operations (reports, Tableau, savings initiatives).
7. Identify and communicate operational or administrative situations, propose and implement solutions for continuous improvement related to operational processes, associated costs, service, and profitability (help achieve savings through operational efficiencies).
8. Develop and distribute reports on account performance indicators and team metrics for SaaS accounts or as requested by the TM group.
9. Thoroughly understand the client contract and its peripherals (SOPs, processes, status documents, etc.) to maintain, propose, and execute continuous improvement opportunities that add value to operations and service for the client.
10. Provide active follow-up and constant feedback to the operations team on the status of raised tickets.
11. Generate relevant information and statistics for SaaS accounts (statistics, TMS improvements, initiatives, new products, tickets).
12. Create a deeper relationship with SaaS clients by defining monthly or bimonthly reviews tailored to client needs.

Basic Qualifications

1. Bachelor’s in Logistics, Transportation or Administration.
2. Must be proficient in Excel, including macros, queries, interfaces, tables, and pivot tables.
3. Good data analysis capacity to process large amounts of data and synthesize.

Preferred Qualifications

1. Bilingual.
2. Experience in logistics operations of 10+ years.

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.