Sr. Manager, Email Program Management

Intercontinental Hotels Group; Región Centro; On-site; MXN 2,425,000 - 3,265,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave

11 paid holidays

Job summary

Intercontinental Hotels Group seeks a Privacy Program Manager to provide strategic privacy advisory and program management for Products & Services. You will embed privacy-by-design across the product lifecycle, assess risks, and drive compliant solutions that enable innovation while protecting data.

You will lead PIAs/DPIAs, collaborate with product, IT, legal, and security teams, and govern global privacy requirements, including GDPR and CPRA, across diverse digital platforms and AI initiatives.

Qualifications

• Four-year or graduate degree in Law, Public Policy, Information Systems, Information Security, Computer Science, Business Administration, Data Governance, or related discipline, or equivalent experience.
• Typically, 5–8 years of experience in privacy, compliance, risk management, data governance, product management, program management, or related field.
• Experience supporting software, cloud, digital services, data transfers, AI/ML products, or technology organizations.
• Experience managing complex cross-functional initiatives involving multiple stakeholders and competing priorities.
• Experience interpreting and operationalizing privacy and data protection requirements within large global organizations.

Responsibilities

• Manage and lead privacy programs supporting Products & Services teams to ensure compliance with global privacy and data protection regulations, including GDPR, CCPA/CPRA, LGPD, PIPL, and other applicable international requirements.
• Serve as a trusted privacy advisor for product, service, software, AI/ML, cloud, and digital platform initiatives by providing practical guidance throughout the development lifecycle.
• Conduct and facilitate PIAs, DPIAs, AI risk assessments, and related reviews to identify and mitigate privacy risks.
• Partner with business, engineering, legal, cybersecurity, data governance, and compliance stakeholders to integrate privacy-by-design and privacy-by-default principles into products and services.
• Develop project plans, milestones, implementation roadmaps, and resource strategies to support privacy compliance initiatives and regulatory readiness efforts.
• Monitor progress of privacy-related projects and activities, escalating risks, dependencies, and issues while driving timely resolution.
• Analyze evolving regulatory requirements and translate legal and policy obligations into actionable business and technical requirements.
• Develop and maintain privacy standards, guidance documentation, training materials, playbooks, and operating procedures.
• Support regulatory change management efforts by evaluating new laws, industry requirements, and organizational impacts.
• Identify, assess, and communicate privacy, compliance, and data governance risks to stakeholders and leadership, including recommended mitigation plans.
• Support cross-functional reviews involving data collection, sharing, transfers, retention, consent, user rights, AI systems, and third-party integrations.
• Drive continuous improvement of privacy intake processes, assessment methodologies, governance frameworks, metrics, and operational efficiencies.
• Track and report privacy program KPIs, compliance status, and risk trends to leadership and executive stakeholders.
• Collaborate with product and engineering teams to evaluate new technologies, data uses, AI capabilities, and innovative solutions from a privacy and compliance perspective.
• Provide coaching, mentorship, and subject matter expertise to less experienced privacy professionals and cross-functional partners.

Skills

Privacy-by-Design

Regulatory Knowledge

Privacy Risk Management

PIAs & DPIAs

AI Governance

Stakeholder Management

Program & Project Management

Regulatory Change Management

Data Governance

Executive Communications

Education

Bachelor's or graduate degree in Law, Policy, IT, or related field

Tools

JIRA

Kanban

Job description

Privacy Program Manager

Description - Privacy Program Manager - Products & Services Privacy

Job Summary This role is responsible for providing strategic privacy advisory, guidance and program management support to HP's Products & Services organizations to ensure compliance with global privacy, data protection, AI governance, and regulatory requirements. The role partners closely with product, engineering, legal, security, data governance, and business teams to embed privacy‑by‑design principles throughout the product lifecycle, assess privacy risks, and drive implementation of compliant solutions that enable innovation while protecting customer, employee, and partner data. The role leads privacy initiatives, manages complex cross‑functional programs, develops governance processes, and serves as a trusted advisor to stakeholders on privacy requirements impacting products, services, digital platforms, AI/ML solutions, and emerging technologies. Success in this role requires strong program management, risk assessment, stakeholder engagement, and regulatory interpretation skills.

Responsibilities

• Manage and lead privacy programs supporting HP Products & Services teams to ensure compliance with global privacy and data protection regulations, including GDPR, CCPA/CPRA, LGPD, PIPL, and other applicable international requirements.
• Serve as a trusted privacy advisor for product, service, software, AI/ML, cloud, and digital platform initiatives by providing practical guidance throughout the development lifecycle.
• Conduct and facilitate Privacy Impact Assessments (PIAs), Data Protection Impact Assessments (DPIAs), AI risk assessments, and related reviews to identify and mitigate privacy risks.
• Partner with business, engineering, legal, cybersecurity, data governance, and compliance stakeholders to integrate privacy‑by‑design and privacy‑by‑default principles into products and services.
• Develop project plans, milestones, implementation roadmaps, and resource strategies to support privacy compliance initiatives and regulatory readiness efforts.
• Monitor progress of privacy‑related projects and activities, escalating risks, dependencies, and issues while driving timely resolution.
• Analyze evolving regulatory requirements and translate legal and policy obligations into actionable business and technical requirements.
• Develop and maintain privacy standards, guidance documentation, training materials, playbooks, and operating procedures.
• Support regulatory change management efforts by evaluating new laws, industry requirements, and organizational impacts.
• Identify, assess, and communicate privacy, compliance, and data governance risks to stakeholders and leadership, including recommended mitigation plans.
• Support cross‑functional reviews involving data collection, sharing, transfers, retention, consent, user rights, AI systems, and third‑party integrations.
• Drive continuous improvement of privacy intake processes, assessment methodologies, governance frameworks, metrics, and operational efficiencies.
• Track and report privacy program KPIs, compliance status, and risk trends to leadership and executive stakeholders.
• Collaborate with product and engineering teams to evaluate new technologies, data uses, AI capabilities, and innovative solutions from a privacy and compliance perspective.
• Provide coaching, mentorship, and subject matter expertise to less experienced privacy professionals and cross‑functional partners.

Education & Experience

• Four‑year or Graduate Degree in Law, Public Policy, Information Systems, Information Security, Computer Science, Business Administration, Data Governance, or a related discipline, or equivalent experience.
• Typically, 5‑8 years of experience in privacy, compliance, risk management, data governance, product management, program management, or a related field.
• Experience supporting software, cloud, digital services, data transfers, AI/ML products, or technology organizations.
• Experience managing complex cross‑functional initiatives involving multiple stakeholders and competing priorities.
• Experience interpreting and operationalizing privacy and data protection requirements within large global organizations.

Preferred Certifications

• Certified Information Privacy Professional (CIPP/US, CIPP/E, or equivalent)
• Certified Information Privacy Manager (CIPM)
• Certified Information Privacy Technologist (CIPT)

Knowledge & Skills

• Privacy‑by‑Design
• Data Protection Regulations (GDPR, CCPA/CPRA, LGPD, PIPL, etc.)
• Privacy Impact Assessments (PIAs)
• Data Protection Impact Assessments (DPIAs)
• AI Governance and Responsible AI
• Privacy Risk Management
• Regulatory Change Management
• Data Governance
• Data Lifecycle Management
• Third‑Party Risk Management
• Cross‑Border Data Transfers
• Consent and Preference Management
• Product Development Lifecycle
• Cloud Technologies
• Agile Methodology
• Program and Project Management
• Process Improvement
• Business Analysis
• Change Management
• JIRA
• Kanban Principles
• Compliance Monitoring
• Risk Assessment
• Stakeholder Management
• Executive Communications

Cross‑Org Skills

• Effective Communication
• Strategic Thinking
• Results Orientation
• Learning Agility
• Customer Centricity
• Digital Fluency
• Business Acumen
• Influencing Without Authority
• Collaboration

Impact & Scope

• Impacts Products & Services organizations through privacy and compliance leadership, enabling business growth while managing regulatory and reputational risk.
• Leads complex privacy initiatives across multiple business units and functional organizations.
• Acts as a subject matter expert and strategic advisor for privacy, data protection, AI governance, and data usage decisions.
• Influences privacy strategy, governance frameworks, and operational processes across HP's global Products & Services ecosystem.

Complexity

• Works on highly complex privacy, regulatory, and business issues where analysis requires evaluation of legal, technical, operational, and business considerations.
• Balances risk mitigation, regulatory compliance, customer trust, and business objectives to recommend practical, scalable solutions.
• Frequently manages ambiguous situations involving new technologies, emerging regulations, and evolving business models.

The pay range for this role is $130,000 to $175,000 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job‑related knowledge, skills, and experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies
• 4‑12 weeks fully paid parental leave based on tenure
• 11 paid holidays