Sr. LATAM Communications Manager, Amazon Flex

Amazon; Ciudad de México; Presencial; USD 60,000 - 90,000; Jornada completa

Descripción de la vacante

A leading technology and logistics company is seeking a Sr Communications Manager for Amazon Flex in LATAM. This role requires excellent writing skills and the ability to adapt communications for diverse audiences. The ideal candidate will have over 6 years of marketing experience, proven in developing strategies, and driving measurable impact. Fluency in Spanish and English is mandatory.

Formación

• 6+ years of professional non-internship marketing experience.
• Experience developing and executing campaigns across multiple timezones and languages.
• Experience driving direction and alignment with cross-functional teams.

Responsabilidades

• Define and manage communications programs to improve the delivery partner experience.
• Create engaging communications for delivery partners across various channels.
• Develop metrics on the effectiveness of communications and monitor messaging.

Conocimientos

Marketing experience

Data analysis

Fluency in Spanish and English

Excellent writing skills

Educación

MBA

Herramientas

Excel

Tableau

Descripción del empleo

Description

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to Amazon customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.

We are seeking a Sr Communications Manager for Amazon Flex in LATAM. In this role, you will be responsible for delivering high quality driver communications to our delivery partners in LATAM. You will have communications program and project management experience, excellent writing skills, and the ability easily adapt communications for different audiences. You will exercise extremely high judgment in narrow time frames, inject logic and care into communications, and ensure content meets the highest standards, in a fast-paced and often ambiguous environment. The ideal candidate will have a proven track record in assuming end-to-end ownership, developing communications strategies to achieve business objectives, the execution of the communications tactics, and delivering measurable impact and results from communications initiatives.

Key job responsibilities

•Define and manage the execution of communications programs to improve the delivery partner experience. This includes analyzing and defining key objectives, messages and channels, and driving awareness, engagement, and adoption of initiatives.

•Create high-quality, engaging communications and copy for delivery partners across a variety of channels, including emails, InApp messages, newsletters, videos, websites, FAQs, announcements, and others.

•Partner with internal teams who communicate with partners, including voice of driver, driver support, safety, operations, and others, to ensure the highest quality of driver-facing communications to support the achieving business goals.

•Create and maintain communications toolkits, processes, templates, and messaging for worldwide and communications teams.

•Propose, execute, and new ways of creating and distributing communications, including identifying and driving process improvements.

•Develop, track and report metrics on the effectiveness of communications, as well as continually monitor, analyze, and tune messaging to maximize impact.

Basic Qualifications

• 6+ years of professional non-internship marketing experience

• Experience using data and metrics to drive improvements

• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)

• Experience developing and executing campaigns across a multitude of timezones and languages

• Must be fluent in both Spanish and English.

Preferred Qualifications

• Experience driving direction and alignment with large cross-functional teams and agency partners

• Experience designing and executing joint marketing plans with strategic alliance partners with global footprint

• MBA

• Fluent Portuguese

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