Sr. IBP/Supply Chain Sustainment/Support Engineer

PepsiCo; Ciudad de México; Presencial; USD 40,000 - 70,000; Jornada completa

Descripción de la vacante

PepsiCo is seeking a Sr. IBP/Supply Chain Sustainment/Support Engineer to enhance digital product adoption and operational excellence within its Digital Products and Application organization. In this pivotal role, you will undertake technical procedures, improve application efficiency, and drive collaboration for the Customer Success team, ultimately contributing to PepsiCo's digital transformation efforts.

Servicios

Professional development programs

Recognition programs

Financial wellness programs

Flexibility program for work-life balance

Family benefits including scholarships and aid plans

Formación

• 3-5 years of experience as Operations Engineer in Supply Chain/IBP.
• Hands-on experience with IBP tools, especially O9 platform.
• Ability to analyze problems using relevant data.

Responsabilidades

• Handles technical procedures and resolves incidents promptly.
• Works with product owners to ensure product runbooks and monitoring are correct.
• Provides code reviews and coaches junior engineers.

Conocimientos

Problem-solving

Technical leadership

Software languages expertise

Data analysis

Herramientas

O9 Solutions

SAP

Oracle

BYD

Descripción del empleo

Overview

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Join PepsiCo, dare for better.

Responsibilities

TheOpportunity

PepsiCo’s Sustain & Operations team, as part of the Digital Products and Application (DPA) organization, delivers and sustains digital products across Strategy and Transformation’s core priorities to accelerate PepsiCo’s digital transformation. One of the key remits of the Customer Success team within the organization is to drive adoption and operational excellence of digital products by ensuring an optimal end-user experience through timely resolution of incidents and application downtime. This is an Europe market Senior Sustain analyst/engineer role.

YourImpact

As Sr. IBP/Supply Chain Sustainment/Support Engineer your responsibilities would consist of

• Handles a variety of technical procedures, new and established. Performs initial diagnosis, triage, and where possible fixes issues themselves.• Good hands-on experience on IBP tools, like O9 Solutions and functional aspects of Supply Chain. (any other IBP Tool experience is more than welcome, like SAP, BYD, Oracle, etc.)• Works with product owners to confirm product runbooks, monitoring/KPI dashboards, SLAs, and customer notifications procedures are correct.• Handles advanced troubleshooting, typically via escalation from SEs/ SREs. Resolves the root causes of problems, where possible.• Expands existing product functionality and related automation/ tooling/dashboards. Solutions are logical and maintainable. Improves logging and monitoring for quick and accurate error detection.• Takes the time to understand how customers interact with systems to accurately reflect their experience in monitoring. May focus on product resource usage and/or how dependencies are tested and managed. If needed, creates automation to detect compliance requirements. Adds comments and/or refactors existing product code to improve readability, modularity, and generally make it easier for others to contribute to and maintain.• Provides code reviews for SE peers. Shares best practices and knowledge of SE tools and troubleshooting techniques. Participates in a team on call rotation.• Technical leader (org level). Advises on the best approach for segmenting and orienting SE work to yield the greatest business value.• Creates AMS governance strategies based on service contract terms. Works closely with providers to ensure application stability and resiliency.• Accountable for the quality of managed service providers and their adherence to contract SLAs.• Analyzes application usage and incident rates. Recommends where contracts and/or incentive structures can be revised to reduce cost (due to low usage, low/no incidents).• Proactively provides the right amount of information to leadership – descriptions are concise, timelines have estimates, clarify who owns work, call out risks/blockers with a path to green, etc.• Collaborates to achieve an appropriately unified set of SE procedures.• Articulates the best strategy for sustaining each product. Finds detractors to probe risks and challenges.

Qualifications

WhoAreWeLookingFor?

Experience

• 3-5 Years of experience as Operations Engineer working for Supply Chain/IBP areas.• Good hand-on experience on IBP tools (Preferred on O9 platform, but experience in other IBP Tools like SAP, Oracle, BYD are welcome as well) • Can analyse a problem statement using relevant data. Able to research techniques or solutions and propose a viable approach.• Expertise in one or more software languages and design patterns.• Understands how to refactor code to make it more modular, scalable, easier to support. Knows how to break features down into components to be developed in parallel by other engineers.• Has ways to get more efficiency out of compute resources (without adversely impacting customers).• Able to constructively coach engineers -- via code reviews, design reviews, etc. Able to craft technical interview questions and independently evaluate candidate skills.

Ifthisisanopportunitythatinterestsyou,weencourageyoutoapplyevenifyoudonotmeet100%oftherequirements.What can you expect from us?•Opportunitiestolearnanddevelopeverydaythroughawiderangeofprograms.•Internaldigitalplatformsthatpromoteself-learning.•DevelopmentprogramsaccordingtoLeadershipskills.•Specializedtrainingaccordingtotherole.•Learningexperienceswithinternalandexternalproviders.•Welovetocelebratesuccess,whichiswhywehaverecognitionprogramsforseniority,behavior,leadership,momentsoflife,amongothers.•Financialwellnessprogramsthatwillhelpyoureachyourgoalsinallstagesoflife.•Aflexibilityprogramthatwillallowyoutobalanceyourpersonalandworklife,adaptingyourworkingdaytoyourlifestyle.•Andbecauseyourfamilyisalsoimportanttous,theycanalsoenjoybenefitssuchasourWellnessLine,thousandsofAgreementsandDiscounts,Scholarshipprogramsforyourchildren,AidPlansfordifferentmomentsoflife,amongothers.Weareanequalopportunityemployerandvaluediversityatourcompany.Wedonotdiscriminatebasedonrace,religion,color,nationalorigin,gender,sexualorientation,age,maritalstatus,veteranstatus,ordisabilitystatus.Werespectandvaluediversityasaworkforceandinnovationfortheorganization.